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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 6 Join Date: May 2007 | Please Help - Outgoing Mail Is Getting Caught In Spam Filters -
20-05-2007, 05:57 PM
Our outgoing mail will not make it to hotmail, comcast, and yahoo accounts among others. This service will not do us any good if our customers don't get our responses. Can anyone help with this? Thanks in advance for your time. SCR |
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(#2)
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| New Member Posts: 6 Join Date: May 2007 |
26-05-2007, 02:23 PM
FYI - We changed to SMTP and this fixed it. |
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(#3)
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| Operations Manager  Posts: 5,429 Join Date: Jan 2006 Location: United Kingdom |
26-05-2007, 03:20 PM
Hi Southerncentralrain, Are you on a hosted license or an "owned" license? -------------------------------------------------------------------
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(#4)
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| New Member Posts: 6 Join Date: May 2007 |
26-05-2007, 03:22 PM
hosted |
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(#5)
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| Operations Manager Posts: 5,429 Join Date: Jan 2006 Location: United Kingdom |
26-05-2007, 03:26 PM
Ok, we have identified we are having some spam-blocking issues with some ISPs and mail providers since they have tightened their regulations. As such, we are contacting each and trying to ensure whitelisting. We'll keep you updated, -------------------------------------------------------------------
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