Please help! Responses are bombing out in eSupport - Kayako

traveloni · 08:06 PM

Hi all,

I really need some help here. I have attempted to submit a help ticket (again!) but there is a welcome screen for Plesk where Kayako's eSupport should be. Very frustrating!

Anyway.... we were having problems with responses bombing out on us in eSupport so Hiren recommended we upgrade to the most recent version. We did this and now we are still having the same problem! (version 3)... will post this thread in the other forum too, sorry.

Since I can't reach the support ticket system here and there is no phone number I really need a reply! Our office depends on this software to help OUR clients. Please reply as to what we should do to fix this problem!

Thank you,
Kristin

**Digital Mayhem** · 28-07-2006, 10:22 PM

I have reported this to varun and he is working on it have you tried emailing to Support@Kayako.com ?

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Digital Mayhem Offline Community Moderator Posts: 795 Join Date: May 2005 Location: Henderson, Nevada	28-07-2006, 10:22 PM I have reported this to varun and he is working on it have you tried emailing to Support@Kayako.com ? Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important Posting & You