Please reply to tickets Kayako!!

[gotweb]

Kayako hopefully you monitor these forums cos you're not answering tickets.

Waiting on response for tickets BSV-834805 and EPL-736385 - both tickets from Decemeber.

While they have been updated several times in January no one seems to be replyiong to them anymore

I realize Kayako is in the process of building their offices but thats not my problem that is yours.

Thanks

Sal

[gotweb]

You know, they have a great product with no support which means the product is utterly useless.

I can never upgrade, God forbid an upgrade blows up my install - I cant wait 2 months for them to get me up an running.

Originally Posted by twhiting9275

Join the club. I'm waiting on 'em to respond to one of mine as well. Would be nice if someone actually responded, but I'm not holding my breath

[twhiting9275]

Join the club. I'm waiting on 'em to respond to one of mine as well. Would be nice if someone actually responded, but I'm not holding my breath

[KPotter]

I always have to laugh when they post expected build release info. For instance, on Jan 25th (the last official update) they say:

"v3.00.35 coming in couple of days". Well, it's now over a month. They must use a different calendar system in India that I'm not familiar with.

I've had tickets open since December. Still no resolution -- not even a response! I was promised when I purchased that the product (v. 3)would work on PHP5. Well, it doesn't! And we can't downgrade our server.

So I've been paying for a product and support since July. I haven't been able to use the product and have received zero support.

Does anyone know if this company has an office in the USA or how do I go about bringing legal action against an Indian company?

Originally Posted by twhiting9275

Join the club. I'm waiting on 'em to respond to one of mine as well. Would be nice if someone actually responded, but I'm not holding my breath

[Xolphin]

Originally Posted by KPotter

I've had tickets open since December. Still no resolution -- not even a response! I was promised when I purchased that the product (v. 3)would work on PHP5. Well, it doesn't! And we can't downgrade our server.

I have succesfully installed Kayako on both our production and our test machine, running PHP 5.0.3 and PHP 5.1.2. Due I had a problem (filled a bug about the lack of a usable error at http://bugs.kayako.net/?do=details&id=1240) at first, I have a fully functional installation now.

I still got a lot of bugs left (see my bug reports), but I suspect that these errors are in PHP 4 too.

[bear]

I've installed on a box running PHP 5.05 recently, so yes, it can be done. There are still bugs, yes.