Please share User Manual for Staff & Support Center

sureshkumar.mr · **Please share User Manual for Staff & Support Center -** 10-09-2006, 11:47 AM

Most of us are looking for user manual for Staff and Support center.

If any one is having please share it.

**Digital Mayhem** · 10-09-2006, 01:00 PM

The Manual can be located at http://manual.kayako.net

sureshkumar.mr · 11-09-2006, 03:12 PM

We are looking for Support Center and Staff Manual not the Installation and Configuration manual.

Even it is half complete it is ok, every one can contribute a little and try to complete.

Freakalis · 06-10-2006, 11:34 AM

Is there a staff manual?

Hawkwing · 06-10-2006, 12:01 PM

I believe this one of the most asked questions in this forum.
Maybe you (kayako) should make a sticky with the current manuals and the progress in making new ones.

supportskins · 06-10-2006, 12:19 PM

Varun posted that their technical guys are working on the manual which should be ready soon.

sureshkumar.mr · 06-10-2006, 12:36 PM

Again there is no commitment here by Kayako. This is what most irritating. Just they are working on it and whenever they want they will release it.

Let us know the date or atleast the month of release.

supportskins · 06-10-2006, 12:46 PM

Estimations can go wrong, so why ask them. Since Varun suggested they are working on the manual then why not wait. Just my personal opinion.

sureshkumar.mr · 06:32 PM

Tentative date has to be announced and estimations should not go wrong everytime. We cannot ask the users to wait patiencely till Kayako releases manual. This is not an open source product.

The manual was last revised on 13th November 2005, its almost one year. Shame on them.

Neil-UKWSD · 06-10-2006, 11:49 PM

Hi,

Varun has already stated just the other day that the tech writers are currently undergoing training and he expects them to be churning out 2-4 pages a day of thorough documentation by Late October.

sureshkumar.mr · 22-12-2006, 04:15 PM

Quote:

Originally Posted by Neil-UKWSD

Varun has already stated just the other day that the tech writers are currently undergoing training and he expects them to be churning out 2-4 pages a day of thorough documentation by Late October.

Not even a single version of manual has been rolled out till now. I don't know what they are trying to churn out from past 3 months...

usarid

The load on Kayako's various support channels would be lessened, and user satisfaction would grow substantially, if Kayako published a simple manual on how staff should use their product: what are the common flows you have in any support center, and how to best use Kayako to support them. That's not rocket science, and that would make us more likely to use the product the way they designed it, which would lessen the support load as well.

Surely they would do that in their own self-interest? It's ridiculous, absolutely ridiculous, that it's the end of 2006 and they still don't have that.

jfigura · 01-01-2007, 04:33 AM

I sit here this evening contemplatign and debating on whether or not to use this product.

#1 - I love the features, I love the workflow.

#2 - I HATE THE TEMPLATES!
#3 - NO FRIGGING MANUAL!!!!! As someone pointed out, this isn't freakin open source! I am PAYING for this and I cannot easily find information on how to use the damn thing.

I have spent more time looking at helpdesk solutions than I have working lately. I like this package except for two things above. Frickin frustrating.

supportskins · 01-01-2007, 08:32 PM

Quote:

Originally Posted by jfigura

#2 - I HATE THE TEMPLATES!

We can help you with that, feel free to drop us a line

Kevin Bell · 02-01-2007, 01:17 PM

We are in need of a manual for staff..

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sureshkumar.mr Offline Member Posts: 149 Join Date: May 2006	Please share User Manual for Staff & Support Center - 10-09-2006, 11:47 AM Most of us are looking for user manual for Staff and Support center. If any one is having please share it.

Digital Mayhem Offline Community Moderator Posts: 856 Join Date: May 2005 Location: Henderson, Nevada	10-09-2006, 01:00 PM The Manual can be located at http://manual.kayako.net Steve Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important

sureshkumar.mr Offline Member Posts: 149 Join Date: May 2006	11-09-2006, 03:12 PM We are looking for Support Center and Staff Manual not the Installation and Configuration manual. Even it is half complete it is ok, every one can contribute a little and try to complete.

Freakalis Offline New Member Posts: 3 Join Date: Aug 2006	06-10-2006, 11:34 AM Is there a staff manual?

Hawkwing Offline Member Posts: 98 Join Date: Oct 2005	06-10-2006, 12:01 PM I believe this one of the most asked questions in this forum. Maybe you (kayako) should make a sticky with the current manuals and the progress in making new ones.

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	06-10-2006, 12:19 PM Varun posted that their technical guys are working on the manual which should be ready soon. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

sureshkumar.mr Offline Member Posts: 149 Join Date: May 2006	06-10-2006, 12:36 PM Again there is no commitment here by Kayako. This is what most irritating. Just they are working on it and whenever they want they will release it. Let us know the date or atleast the month of release.

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	06-10-2006, 12:46 PM Estimations can go wrong, so why ask them. Since Varun suggested they are working on the manual then why not wait. Just my personal opinion. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

sureshkumar.mr Offline Member Posts: 149 Join Date: May 2006	06-10-2006, 10:56 PM Tentative date has to be announced and estimations should not go wrong everytime. We cannot ask the users to wait patiencely till Kayako releases manual. This is not an open source product. The manual was last revised on 13th November 2005, its almost one year. Shame on them. Last edited by sureshkumar.mr; 09-01-2007 at 06:32 PM.

Neil-UKWSD Offline Member Posts: 865 Join Date: Jun 2003 Location: United Kingdom	06-10-2006, 11:49 PM Hi, Varun has already stated just the other day that the tech writers are currently undergoing training and he expects them to be churning out 2-4 pages a day of thorough documentation by Late October. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

Kevin Bell Offline New Member Posts: 8 Join Date: Dec 2006	02-01-2007, 01:17 PM We are in need of a manual for staff..