POP3 Mail Parser not working - help ?

[webheads]

Seen a previous post on this - but no reply (and were on Unix rather than Win200)

We've got everything working apart from the Mail Parser using POP3 (ideally we don't want to use piping).

Everything has been configured correctly in Queue - we've enabled the Scheduled Tasks and Enabled POP3/IMAP Fetching.

I pressed the "Run" button a few times to see if that helped. Unfortunately not!
There's nothing appearing in the scheduled logs either

We've setup different email accounts as well - and they don't work either

Suggestions please

[webheads]

let me try and re phrase this ...

Having purchased V3 - we find that we're having problems with Pop 3 parsing - has anyone else tried using POP3 parsing with V3 - if so, is it working ?


many thanks

JM

[darkhorse]

It is working fine for us. I am going to assume you are running 3.00.04

It is usually much more reliable on a UNIX machine to run the parser as a cron job. There are numerous threads here explaining how to set that up.

[webheads]

many thanks - we'll try the cron job method

[webheads]

Update - we couldn't get the POP 3 parser to work at all

- however we're using the Pipe method (we're forwarding mail from the client's mail server - not ideal but it works) - and that seems to be working well

thanks for your help

[Alauddin]

Hi,

I cant even find the pop3pipe.php file in the Admin folder. Actually cant find the pop3pipe anywhere in the 'upload' folder or in the 'support' folder after install. used zend download


Am I missing something?

[Neil-UKWSD]

Hi,

The pop3pipe.php file is for v2, in version 3 you would use /cli/index.php for piping.

[Alauddin]

First of all thaks to Neil - UKWSD for this info to help me setup.

Follow these steps.
1) select the email id you want to pipe
2) on Cpanel - go to mail > forwarder
3) input forwarder as follows

|/home/username/public_html/supportsuite/cli/index.php

Here - username is most likely your Cpanel user name

once this is done. Go to you /cli/index.php file using your FTP sofware and make it executeable (e.g. chmod 755)!

Now go to supportsuite/admin from your browser
1) login to supportsuite
2) click on Mail Parser
3) Insert Email Queue
4) input the email and select the Fetch Type to 'pipe'
5) Update

Thats pretty much it. Test it out.
Alauddin

[Paltel]

Dear friends

every thing done but i cant find to chese pipe fetch

there is no options in mail parse say Fetch option to chose pipe

how can i make this or where can i find it >>>??

i used version 3 support suite

thank you

[Adrian]

ive tried all this, nothing showing in logs and getting

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

pipe to |/home/imagenet/public_html/kayako/cli/index.php
generated by support@imagenetworkz.com
local delivery failed



bounced back email

[netFusion]

Originally Posted by Adrian

ive tried all this, nothing showing in logs and getting

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

pipe to |/home/imagenet/public_html/kayako/cli/index.php
generated by support@imagenetworkz.com
local delivery failed

bounced back email

Since you did not include your full pipe entry, I am assuming you have it setup correctly. You will want to confirm that if you are not sure. It looks like you are missing the quotation marks and the alias portion from what you posted.

Have you chmod'd your "/home/imagenet/public_html/kayako/cli/index.php" to 755?

[doageek]

I'm having a very similar problem, but can't seem to figure out the problem.
It seems to me that the "Scheduled Tasks > Manage" area has an option for pop3/imap mbox polling but this conflicts with the cronjob?

I also can't make the cronjob work. I've tried setting it up as a file in /etc/cron.d/, I've tried editing the webuser accounts personal crontab file (crontab -e), I've tried both the lynx and GET method quoted in the manual. still nothing.

When I attempt to use GET mydomain.com/support/cron/index.php?_t=parser, I get the following back to the root mbox:
<HTML>
<HEAD><TITLE>An Error Occurred</TITLE></HEAD>
<BODY>
<H1>An Error Occurred</H1>
500 EOF instead of reponse status line
</BODY>
</HTML>

The other methods do not produce any more descriptive error.

Also, when i attempt to access said file in a browser, it gives me "do you want to open index.php with..." dialog, if i use firefox, then it just keeps asking..

If I try accessing mydomain.com/support/cron/?t=parser (took out the underscore), then it gives me a 1x1 gif image with GIF89a (plus some wonkey characters) as data.

I've actually also just tried to setup piping, but it also fails.
it's configured in the admin side, used support1@mydomain.com instead of support (addy exists), and i've added
support1: | /usr/wwws/htdocs/mydir/support/cli/index.php to my /etc/aliases file.. but when i send a test message to that addy, i get the following error:
host sendmail[9108]: NOQUEUE: SYSERR(root): /etc/aliases: line 37: support1@mydomain.com... cannot alias non-local names

This is really really frustrating and help or assistance or comments would be very much appreciated. thanks.
keep in mind that mydomain.com is used in place of my actual domain name here and not actually in any of my configuration files.

I'm using:
Version: 3.00.81
Build Date: 20 May 2006 01:12:31 AM
Build Type: STABLE
PHP Version: 4.3.10
MySQL Version: 3.23.58
Server Software: Apache/1.3.33 (Unix) ApacheJServ/1.1.2 PHP/4.3.10
Operating System: Linux

[vvilanova]

my email return with this erro:

Failed loading /usr/local/ioncube/ioncube_loader_lin_5.0.so: /usr/local/ioncube/ioncube_loader_lin_5.0.so: undefined symbol: empty_string