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mopa Offline
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Posts: 138
Join Date: May 2007
Location: Denmark
POP3 not working again - 17-08-2007, 10:00 AM

Update: see below...
Ok I had it all up and running - then I was trying to fix an autoreply (signature) problem when users send tickets via ie. outlook.

Then I discovered that I did not get any autoreply at all and neither did I get the tickets into the staff cp.

I then searched this forum and found out that I only get the tickets in the staff cp if I go to admin cp - scheduled tasks - manage and click run on the pop3. But I still don't get any autoreply.

I I send a ticket via support center I get the ticket right away but also no autoreply

This is how my autoreply looks like:
PHP Code:
<{if $ishtml == true}><font face="Verdana, Arial, Helvetica" size="2"><{$ticket[fullname]}>,<BR>
<{
$language[arintro]}><BR>
<
BR>
&
nbsp;&nbsp;&nbsp;<b><{$language[articketid]}></b><{$ticket[fticketid]}><BR>
&
nbsp;&nbsp;&nbsp;<b><{$language[arsubject]}></b><{$ticket[subject]}><BR>
&
nbsp;&nbsp;&nbsp;<b><{$language[ardepartment]}></b><{$ticket[department]}><BR>
&
nbsp;&nbsp;&nbsp;<b><{$language[arpriority]}></b><{$ticket[priority]}><BR>
&
nbsp;&nbsp;&nbsp;<b><{$language[arstatus]}></b><{$ticket[status]}><BR>
<
BR>
<{
$language[arsubfooter]}><a href="<{$swiftpath}>index.php?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}>"><{$swiftpath}></a><BR><{if $settings[u_sendpw] == && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>
&
nbsp;&nbsp;&nbsp;<b><{$language[aremail]}></b><{$ticket[email]}><BR>
&
nbsp;&nbsp;&nbsp;<b><{$language[arpassword]}></b><{$user[userpasswordtxt]}><BR>
<{/if}>
<
BR><{if $newscount != 0}>
<{foreach 
key=newskey value=newsitem from=$news}>
<
b><{$newsitem[index]}>.</b> <a href="<{$swiftpath}>index.php?_m=news&_a=viewnews&newsid=<{$newsitem[newsid]}>&group=<{$ticket[tgroup]}>"><{$newsitem[subject]}></a><BR>
<{/foreach}>
<
BR>
<{/if}>
<{
$language[arfooter]}><BR>
<
BR>
<{
$settings[general_companyname]}><{if $queuesignature != ""}><BR><{$queuesignature}><{/if}></font><{else}>Hi <{$ticket[fullname]}>,
<{
$language[arintro]}>
 <{
$language[articketid]}><{$ticket[fticketid]}>
 <{
$language[arsubject]}><{$ticket[subject]}>
 <{
$language[ardepartment]}><{$ticket[department]}>
 <{
$language[arpriority]}><{$ticket[priority]}>
 <{
$language[arstatus]}><{$ticket[status]}>
<{
$language[arsubfooter]}><{$swiftpath}>index.php?group=department1&_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}><{if $settings[u_sendpw] == && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>
 <{
$language[aremail]}><{$ticket[email]}>
 <{
$language[arpassword]}><{$user[userpasswordtxt]}>
<{/if}>
<{if 
$newscount != 0}>
<{foreach 
key=newskey value=newsitem from=$news}>
<{
$newsitem[index]}>. <{$newsitem[subject]}>
<{
$swiftpath}>index.php?_m=news&_a=viewnews&newsid=<{$newsitem[newsid]}>&group=<{$ticket[tgroup]}>
<{/foreach}>
<{/if}>
<{
$language[arfooter]}>
<{if 
$queuesignature != ""}>
<{
$queuesignature}><{/if}><{/if}> 
I run on win 2003 eith IIS 6.
I have set this to run every minute
c:\wget\wget.exe http://localhost/cron/index.php?_t=parser

Is there any specific file in the (upload) that takes care of this - that could have been corrupted?

Update:
Sorry I have seen that my scheduled task of running:
c:\wget\wget.exe http://localhost/cron/index.php?_t=parser
c:\wget\wget.exe http://localhost/cron/index.php?_t=tickets
was set with a wrong password (of unknow reason)

So now I'm getting the tickets but still no autoreply at all?


Kayako: 3.11.01 | PHP: 5.2.3 | MySQL: 5.0.41 | Windows 2003 Server

Last edited by mopa; 17-08-2007 at 10:16 AM.
   
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