POP3 not working? No emails received

[Doug I.]

Hello all,

I'm new to Kayako's product, but have spent the last two days pouring over V3.04. I am using W2003 Server (latest patch), PHP 4.3.9, MySQL 4.0.22, and Zend Optimizer 2.5.7.

I have everything working except that the Mail Parser is not receiving the emails I have sent using POP3. (I can't use piping because it isn't supported with my mail server application).

If I type a message from the web browser, then there is no problem. I see it appear when I click on "View All" tickets in Administrator mode.

I am running my own mail server app on the same web server, but I don't think this is my problem. I had no problem firing up Outlook Express on the same pc and reading all the messages that were saved on the mail server.

I went to the Scheduled Tasks and Enabled POP3/IMAP Fetching. I pressed the "Run" button a few times to see if that helped. Unfortunately not! BTW, Does that "RUN" basically force SupportSuite to check the POP box immediately? I couldn't find anything on how to change that ridicuously long 10-minute default.

I am really stuck on this one! Oddly, I have had no other problems to now with the product and have gotten everything else to work beautifully (even LiveResponse). A very solid beta I must say.

Any Ideas would be greatly appreciated.

Thanks,
Doug

[mikes]

yes im having the same problem...

did you ever figure this out??

[darkhorse]

Load the pollowing URL and see what comes up:

http://domain.com/support/cron/index.php?_t=parser

If it shows an error, what is it.

[Doug I.]

I opted to gather email using the manual calling of the cron job. The URL that Darkhorse posted.
I then set up my server using Windows Task Scheduler to check every 5 minutes.
Do searches on this NG regarding email and cron jobs and you should get enough info to get it working. I posted my pitfalls and corrections on this forum.

Doug

[Bconsulting]

Hi,

I ran this in my browser and did not get any error, instead I got the success message saying that the parser was successful and the number of messages obtained.
http://domain.com/support/cron/index.php?_t=parser

My question is, do I have to run this in my browser in order for it to work every time or will it do it on its own? is there anyway to change the 10 min to like 5 min?

Thanks

[internut33]

These posts never end up with answers............ UGH - cron aint supporting this GET **** on my server (thus far).

The supposably checking every 10 minutes pulls up nothing. If i manually run / go to /cron/index.php?_t=parser PERFECT.

System wont do it for me every 10 - nor will cron work w/ that GET command.

WTF???

[ellarr]

Exact same problem I'm having. Executing the cron pulls in the messages that are waiting, but it doesn't run scheduled.

Windows 2000
PHP 4.4.2
MySQL 3.23.58-max
Zend Optimizer v2.6.2

IMAP E-Mail queue pointing at Exchange 2000 account

[internut33]

I got GET working on *nix - i'm not a fan of windows so not sure whats up there.

[ellarr]

I'm working around this issue currently by using a scheduled task that runs php against the cron file every couple minutes.

Win2k instructions
1) Open the Scheduled Tasks control panel applet
2) Double-click the Add Scheduled Task icon
3) Press next on the first screen to start
4) Click the browse button and browse to php.exe
5) Name the task and set it to perform daily, then press next
6) Set the start time to 12:00 AM, then press next
7) Enter the login information for the account to run the service, then press next
8) Select 'Open advanced properties...' then press finish
9) Enter the php command to execute the 'cron\index.php' file. For my server this is 'php -f C:\Inetpub\wwwroot\cron\index.php'
10) Select the 'Schedule' tab and click the 'Advanced' button
11) Select the 'Repeat Task' check box and enter the frequency
12) Select the 'Until Time' radio button and enter 11:59 PM, then press ok
13) Press OK to close the properties dialog

Once you're done, right-click the new scheduled task and select 'Run'. If it works, the last run time should be updated and the eSupport scheduled task log should show the recent execution of POP3/IMAP fetching.

Edited to add the '12) Select the Until Time' step

[AKL-MFCU]

When messing with the wget trying to solve this problem, i noticed that when i did it in the command prompt, i was getting connect to the website then a authentication problem with the webpage. There is probabbly a setting you need to set up inside of it for a username and password to go against the page its trying to pull. This is probabbly for those hosting their own servers.

[doageek]

I'm having a very similar problem, but can't seem to figure out the problem.
It seems to me that the "Scheduled Tasks > Manage" area has an option for pop3/imap mbox polling but this conflicts with the cronjob?

I also can't make the cronjob work. I've tried setting it up as a file in /etc/cron.d/, I've tried editing the webuser accounts personal crontab file (crontab -e), I've tried both the lynx and GET method quoted in the manual. still nothing.

When I attempt to use GET mydomain.com/support/cron/index.php?_t=parser, I get the following back to the root mbox:
<HTML>
<HEAD><TITLE>An Error Occurred</TITLE></HEAD>
<BODY>
<H1>An Error Occurred</H1>
500 EOF instead of reponse status line
</BODY>
</HTML>

The other methods do not produce any more descriptive error.

Also, when i attempt to access said file in a browser, it gives me "do you want to open index.php with..." dialog, if i use firefox, then it just keeps asking..

If I try accessing mydomain.com/support/cron/?t=parser (took out the underscore), then it gives me a 1x1 gif image with GIF89a (plus some wonkey characters) as data.

This is really really frustrating and help or assistance or comments would be very much appreciated. thanks.

I'm using:
Version: 3.00.81
Build Date: 20 May 2006 01:12:31 AM
Build Type: STABLE
PHP Version: 4.3.10
MySQL Version: 3.23.58
Server Software: Apache/1.3.33 (Unix) ApacheJServ/1.1.2 PHP/4.3.10
Operating System: Linux

[doageek]

horribly un-supported it seems.

I will never recommend this product to anyone. Why don't you guys stop supporting this application and simply release the source, at least then there would be a larger community of those willing to contribute to badly needed things like Documentation and user support.
I can't understand why some of the most important functions are so difficult to get working.
Only with some tweaking of my sendmail configuration and mail routing was I able to start getting messages into the system, but still they weren't actually being created as tickets..

i'm not even going to bother going into the details of all the friggin problems and solutions that i've been working on for the last 2 days as it's quite obvious that posting them here is quite useless.

kinda reminds me of that Steve Balmer video "DEVELOPERS!! DEVELOPERS!! DEVELOPERS!! DEVELOPERS!!" -- who cares about actual features, or support..