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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 3 Join Date: Apr 2006 | POP3 SSL does not work with GMail -
20-04-2006, 01:22 AM
I am trying to set Mail Parser to retrieve messages from Gmail account. It does not work. Gmail setting require sol, so I set to use POP3 SSL. I use pop.Gmail.com, port 995 It looks like everything is set correctly, yet it does not grab messages. Other Pop accounts work fine. /cron/index.php?_t=parser complains about incorrect server line. |
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(#2)
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| Member Posts: 35 Join Date: Sep 2005 |
20-04-2006, 04:50 AM
Did you enable pop3 e-mail access from within the Gmail settings? By default it is disabled. |
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(#3)
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| New Member Posts: 3 Join Date: Apr 2006 |
20-04-2006, 09:26 PM
Yes, I have enabled POP on GMail account, I tested it, and it works with regular Mail Programs like Outlook and Thunderbird. Out Kayako work well with another POP3 server But the combination of GMail POP and Kayako does not |
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(#4)
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| Member  Posts: 868 Join Date: Jun 2003 Location: United Kingdom |
20-04-2006, 09:40 PM
Hi, Can you run the cron task directly in your browser with the debug mode enabled: /cron/index.php?debug=1 Check the files directory for files names crondbg_* and post the exact error message it is displaying. UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk |
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(#5)
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| New Member Posts: 3 Join Date: Apr 2006 |
20-04-2006, 10:29 PM
array(1) { [0]=> string(104) "Can't open mailbox {pop.gmail.com:995/pop3/ssl/novalidate-cert/notls}INBOX: invalid remote specification" } Total Messages in Inbox: 0 Total Messages in Inbox: 0 Total Messages in Inbox: 0 0 Total Messages Rejected Messages: 0 Accepted Messages: 0 |
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(#6)
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| Chief Executive Officer  Posts: 2,829 Join Date: May 2003 |
21-04-2006, 12:44 AM
You do not have SSL enabled IMAP installed with your PHP, Please do that and it will work fine. Regards, Varun Shoor -------------------------------------------------------------------
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| gmail, pop3, ssl |
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