POP3 Supporting Multiple E-Mail Addresses

[mattg]

Hi everyone,

Been using SupportSuite for a long time and love the product.

Currently we have about 10 Microsoft Exchange mailboxes on our e-mail server each with a unique e-mail address associated with each mailbox. We then have seperate e-mail queues setup in SupportSuite for each Exchange mailbox, and each queue is configured to put the new messages into a different Department in SupportSuite. BTW, we're using POP3 to pull the messages from Exchange.

What I'd like to do is combine all the e-mail addresses into a single Exchange mailbox, and then have SupportSuite only pull messages from that single mailbox, but still sort the messages into different Departments depending on which e-mail address the sender sent the message to. I tried doing this with a mail rule, but had no luck. Any help is appreciated.

Thanks,

Matt.

[supportskins]

This is what you can do, all a forward for all your other email addresses to a single address (e.g. support@domain.com - a POP3 account). Now add support@domain.com as POP3 in the software while add the other email addresses with the method type as "pipe". Using this method, the software will not only fetch all the emails irrespective of the email address to which the email was sent to but will also sort the emails into the departments correctly. Hope this helps.

[mattg]

Excellent...this worked exactly as I wanted it to.

Thanks a million.