Is it possible to assign tickets automatically

sureshkumar.mr · **Is it possible to assign tickets automatically -** 11-08-2006, 06:57 PM

Hi,
We are giving support for a project which have different modules. Each module is supported by a staff user.

We can capture the module information using customized select field while user submits a ticket.

Is it possible to auto assign the ticket to that particular module user? If there is an option how to do that?

Please let me know.

Thanks & Regards,
SURESH KUMAR M R

esteban · 11-08-2006, 07:06 PM

You can do that with Departments, so users will send the ticket to "x" department and you can assign the staff to specifics departments.

sureshkumar.mr · 11-08-2006, 07:23 PM

I am not interested to create departments for each module. For example in a Oracle E-Business Suite there are many responsibilities like Finance, HRMS, Time and Labor, Expenses etc.

We are considering Oracle E-Business Suite as one Department and responsibilities as different modules. Each person has expertise in one of the module.

I can provide a list using customize field but if there is a rule to assign it will be helpful.

Regards,
SURESH KUMAR M R

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esteban Offline Member Posts: 44 Join Date: May 2006	11-08-2006, 07:06 PM You can do that with Departments, so users will send the ticket to "x" department and you can assign the staff to specifics departments.