Possible bug in status change while forwarding?

eger · **Possible bug in status change while forwarding? -** 12-02-2008, 06:18 PM

Can anyone confirm this issue:

I go to Forward an open ticket. I set forward email, status to on hold, priority high, and quote the client post.

Everything gets set except the status is still open. I have to manually change the status to on hold for every forwarded ticket.

Bug?

**Jamie Edwards** · 12-02-2008, 06:55 PM

Confirmed on 3.11.02 CVS, adding to the tracker. Thanks for the report, eger.

eger · 12-02-2008, 06:58 PM

No problem. I got some more coming with the Forward system after I started using it... couple of other small oddities...

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Posted By	For	Type	Date
Kayako Bug Tracker - Viewing Issue #437 - Status change on forward ticket does not work	This thread	Refback	12-02-2008 06:56 PM

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eger Offline Member Posts: 126 Join Date: Jul 2004	Possible bug in status change while forwarding? - 12-02-2008, 06:18 PM Can anyone confirm this issue: I go to Forward an open ticket. I set forward email, status to on hold, priority high, and quote the client post. Everything gets set except the status is still open. I have to manually change the status to on hold for every forwarded ticket. Bug?

eger Offline Member Posts: 126 Join Date: Jul 2004	12-02-2008, 06:58 PM No problem. I got some more coming with the Forward system after I started using it... couple of other small oddities...