Is it possible to have different auto responders? - Kayako

ziaka · **Is it possible to have different auto responders? -** 26-11-2006, 11:16 PM

Is it possible to have different auto responders for each department?

Racked Hosting · 27-11-2006, 01:33 AM

Not really but there's a workaround for this. Create new template groups and make different templates for the autoresponders. Keep the other templates same. Now, assign each department to a different template group with respect to the auto responder template. Hope that helps.

supportskins · 27-11-2006, 09:02 AM

Infact you can have different autoresponders for each departments. Varun has explained in the past how can it be done. Search the forums and you should have the answer

eiden · 27-11-2006, 09:19 AM

You could probably do something it like this in the email_staffreply template:

<{$ticket[department] eq "department-title"}>
...
<{else}>
..
<{/if}>

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Free Create links in ticket emails that auto login and go to the ticket	khoffman	Modifications & Addon Releases	42	29-11-2008 12:54 AM
CC and Bcc people are not receiving auto responder mails THey are getting only conte	vineethshyam	SupportSuite, eSupport and LiveResponse	4	01-10-2006 02:56 AM

ziaka Offline Member Posts: 45 Join Date: Oct 2006	Is it possible to have different auto responders? - 26-11-2006, 11:16 PM Is it possible to have different auto responders for each department?

Racked Hosting Offline Member Posts: 345 Join Date: Mar 2006 Location: Manipal	27-11-2006, 01:33 AM Not really but there's a workaround for this. Create new template groups and make different templates for the autoresponders. Keep the other templates same. Now, assign each department to a different template group with respect to the auto responder template. Hope that helps. Swaroop Hegde Director, Racked Hosting LLC

supportskins Offline Senior Member Posts: 3,962 Join Date: Aug 2006 Location: Mumbai, India	27-11-2006, 09:02 AM Infact you can have different autoresponders for each departments. Varun has explained in the past how can it be done. Search the forums and you should have the answer

eiden Offline Member Posts: 211 Join Date: Apr 2006 Location: Norway	27-11-2006, 09:19 AM You could probably do something it like this in the email_staffreply template: <{$ticket[department] eq "department-title"}> ... <{else}> .. <{/if}>