Is it possible to run a live and a development site?

mburman · **Is it possible to run a live and a development site? -** 25-09-2006, 03:23 PM

So I recently bought Support Suite 3.00.90, and was about to install it today. It hadn't occured to me how the licensing worked before today thou, and now I'm not quite sure how I should proceed.

I want to run the application on two servers, of which one is for pure development as I'm gonna do some heavy modifications over time.

Is this at all possible? The license key is based on the domain-name, which will differ between the two.

//Magnus

Rick Vestal · 25-09-2006, 03:47 PM

Your dev environment shouldn't be within acces of your production anyway so just create a dns entry in your dev for the same domain name.

supportskins · 25-09-2006, 05:03 PM

You will need an additional license to run the software on 2 servers (using seperate domains).

mburman · 25-09-2006, 05:24 PM

It is pretty bad if you need two licenses to be able to change something to your configuration as no-one in their right mind would ever modify a live environment without having it tested first.

I cannot even install the app and test it on a server to decide if I actually want to use it or not without a second license. So it would cost me one license just to see what the application is capable of, and then another license to install it in our live environment, replacing the application we have today.

It's true what Rick says, but it feels like a shifty way going about solving the problem. I mean, for one thing, wouldn't it be against the license agreement?

//Magnus

Neil-UKWSD · 25-09-2006, 05:28 PM

Hi,

You can run a second copy for development under s sub-folder of your live install, for example if your licence is just for yourdomain.com and yor live install is in yourdomain.com/support/ you could put a development copy in yourdomain.com/development/support/.

mburman · 25-09-2006, 09:37 PM

Quote:

Neil-UKWSD
Hi,

You can run a second copy for development under s sub-folder of your live install, for example if your licence is just for yourdomain.com and yor live install is in yourdomain.com/support/ you could put a development copy in yourdomain.com/development/support/.

I could do that Neil, but as Rick pointed out here, it's good practice to keep your live and development environment seperated. For one, I may have to reboot the test-server at times, and if things go wrong I wouldn't want my customers to have any downtime.

You bring up a good point thou; If I can run two seperate installations on the same machine, I should be able to run it on two seperate ones. I understand that this is a bit of a hassle with how the license key is generated today, but I'm just curios of how it's supposed to work.

How do you guys go about? You run with two licenses?

//Magnus

**Digital Mayhem** · 10:49 PM

If its on a seperate domain your gonna have to buy an additional license you dont have to pay $499.95 again you just pay the "Additional License" fee of $49.95 only other option is to do as Neil said and do subfolders...

Thats just how it is thats the licensing works... doubt Varun is gonna do it on a per server basis as then someone could run a million instances of it.. So webhosting could sell to their clients and not pay for a legit license... Plus server basis wouldn't help you as they are on different servers... So if not domain and not server how would you like licensing to be done?

escMark · 25-09-2006, 11:18 PM

We have a system here where load is shared across two servers, so traffic from support.company.com could come from either server at any time. Additionally, the actual htdocs folder is on a fileserver shared to both webservers, so content on both servers is always identical. We have two folders on the fileserver, one for our main site, and one for the dev site. This allows us to work with both on the same licensed domain and either server can be rebooted at any time (as long as the other one is up)

Alternatively, you could just run the dev site without a license key. Sure, it violates the letter of your license, but not really the idea of it. And you can either live with the annoying red text or if you're really creative, you can remove it with minimal effort (although I never found a way to make InstaAlert/SyncWorks/etc work in this configuration).

**Digital Mayhem** · 26-09-2006, 12:15 AM

actually you can't run it as all you will get is "No License Key" error and nothing else... and hacking it to run it without a license key would be piracy and you could face charges as well as have your paid license revoked by Kayako... So I would strongly suggest against it...

mburman · 26-09-2006, 08:37 AM

Quote:

Originally Posted by XeSolutions

If its on a seperate domain your gonna have to buy an additional license you dont have to pay $499.95 again you just pay the "Additional License" fee of $49.95 only other option is to do as Neil said and do subfolders...

Thats just how it is thats the licensing works... doubt Varun is gonna do it on a per server basis as then someone could run a million instances of it.. So webhosting could sell to their clients and not pay for a legit license... Plus server basis wouldn't help you as they are on different servers... So if not domain and not server how would you like licensing to be done?

$50 is quite affordable, and probably the way we have to go about it.

As for suggesting a different licensing procedure... I don't have one. I was just curious how it was supposed to be setup. If you're supposed to have two licenses to be able to actually use the application, so be it. Just seems odd to me is all.

//Magnus

escMark · 27-09-2006, 05:53 PM

Steve,

Sorry, I misspoke. I meant that you could run it with your valid license key, but not on the domain that the key is for. This scenario allows it to work for development purposes, but would be unsuitable for production/customer use due to the red warning text.

leyton01 · 27-09-2006, 07:47 PM

Quote:

Originally Posted by XeSolutions

actually you can't run it as all you will get is "No License Key" error and nothing else...

Or you could run 3.02 CVS with a valid licence and get the same message

alexf · 27-09-2006, 08:50 PM

I'm actually in the same boat right now. I'm looking at skinning Kayako for my company now that I actually have the time but I'm at a loss as to how I can set up a development support site in tandem with my current helpdesk website.

I obviously can't start messing around with templates on the live site, and I need another option. Any suggestions?

eiden · 27-09-2006, 10:02 PM

You could create a new template group on you live site and protect it with a password.

That way you can mess around with the templates and not affect the rest of your live site...

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Rick Vestal Offline New Member Posts: 5 Join Date: Jun 2006	25-09-2006, 03:47 PM Your dev environment shouldn't be within acces of your production anyway so just create a dns entry in your dev for the same domain name.

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	25-09-2006, 05:03 PM You will need an additional license to run the software on 2 servers (using seperate domains). Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

Neil-UKWSD Offline Member Posts: 865 Join Date: Jun 2003 Location: United Kingdom	25-09-2006, 05:28 PM Hi, You can run a second copy for development under s sub-folder of your live install, for example if your licence is just for yourdomain.com and yor live install is in yourdomain.com/support/ you could put a development copy in yourdomain.com/development/support/. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

escMark Offline New Member Posts: 27 Join Date: Jun 2006	27-09-2006, 05:53 PM Steve, Sorry, I misspoke. I meant that you could run it with your valid license key, but not on the domain that the key is for. This scenario allows it to work for development purposes, but would be unsuitable for production/customer use due to the red warning text.

alexf Offline New Member Posts: 9 Join Date: Feb 2006	27-09-2006, 08:50 PM I'm actually in the same boat right now. I'm looking at skinning Kayako for my company now that I actually have the time but I'm at a loss as to how I can set up a development support site in tandem with my current helpdesk website. I obviously can't start messing around with templates on the live site, and I need another option. Any suggestions?

eiden Offline Member Posts: 237 Join Date: Apr 2006 Location: Norway	27-09-2006, 10:02 PM You could create a new template group on you live site and protect it with a password. That way you can mess around with the templates and not affect the rest of your live site...