post installation problems

[Angurio]

hi, ive just installed esupport v3, i have been using v 2.3.5 for a couple of years.


the installation was great, very very simple. i have a number of problems tho:


- piping shows up in the email parser log.. only sometimes! dont know why. when it does, it takes about half an hour to register.
- when the log says it has created a ticket.. the ticket is nowhere to be seen in the staff interface. i seach for it, but get nothing.
- if a ticket is submitted via the web, then i get a mail back to the sender with a ticked id, but this ticket does not always show up in the the staff interface either. again, searching for the ticket id, gives no results.

any clues? it all looks great. but so far, cant really get it to do what 2.3.5 did!

cheers

angus

[supportskins]

I suggest you re-check the installation manual and make sure the staff user is assigned to all the department under -- Admin CP > Staff > Manage Staff. Hope this helps.

[Angurio]

a mixture of issues it seems.

.qmail path error (duh)
having a problem with a php module installed in the wrong place (which i havnt fixed yet)

also.. departments. so far, this software is very very comprehensive.. as in you can do anything. the selection of departments with the left hand mouse selection thing - hmm.. that considering it is almost the most important tool in the suite.. as it gives acess to the departments. well i would have made that a bit simper, so i didnt have to rtfm

apart from that it looks great - in fact its like the startship enterprise in comparison to a cessna. making department dropdowns or somethign would make it easy imo.

well done, obviously a lot of hours in this code.

a.