Posting a reply to a ticket taking upto a minute to complete

[davids]

Hi All,


Recently we have started to get a problem when submitting a reply to a ticket.
If you add a reply and hit send the system sits and waits for a minute or more before completing.

If you add a comment or do anything else it is very quick.

We have checked out mail system for delays, our database server and our web server and cannot find anything to cause this delay.

Has anyone else seen this behaviour and if so what did you do to fix it?

Any advice welcome.

[supportskins]

Try switching to SMTP under General Settings and check if the issue persist.

[davids]

Hi,

Thanks we already have this Enabled and it does not make any difference.

It appears to be intermittent, but when it happens it happens for a long period of time.

Am investigating updating my software to the latest version, the only problem with the update to esupport is the destructive nature of the update to our customisations.

[chrisw]

Hi,

Twice our Kayako speed issues have come down to shortage of server disc space.

Kayako will still run as disc space runs out but things can take dramatically longer to happen. One time we found the HDD had been partitioned at install and we'd just filled it with sheer volume of email.

Chris

[davids]

Hi Chris,

Thanks for the reply. I am going to go for an upgrade to see if this cures our problems. I don't think it is disk space but work investigating.