postlist variable

[dnicol]

Hoe can I include a users message in the auto reply when they submit a ticket.

Can I had $postlist someone in the template for auto response and it will include the message if they submit a ticket via form or email?

[dnicol]

I tried this from a previous post but it didnt work.

<{if $ishtml == true}><font face="Verdana, Arial, Helvetica" size="2"><{$ticket[fullname]}>,<BR>
<{$language[arintro]}><BR>
<BR>
&nbsp;&nbsp;&nbsp;<b><{$language[articketid]}></b><{$ticket[fticketid]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arsubject]}></b><{$ticket[subject]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[ardepartment]}></b><{$ticket[department]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arpriority]}></b><{$ticket[priority]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arstatus]}></b><{$ticket[status]}><BR>
<BR>
<{$language[arsubfooter]}><a href="<{$swiftpath}>index.php?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}>"><{$swiftpath}></a><BR><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>
&nbsp;&nbsp;&nbsp;<b><{$language[aremail]}></b><{$ticket[email]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arpassword]}></b><{$user[userpasswordtxt]}><BR>
<{/if}>
<br>
<{foreach key=key value=post from=$postlist}>
<{$post[fullname]}> <{if $post[creator] == "staff"}>(STAFF)<{elseif $post[creator] == "thirdparty"}>(THIRD PARTY)<{elseif $post[creator] == "recipient"}>(RECIPIENT)<{else}>(CLIENT)<{/if}>
<{$language[vtpostedon]}><{$post[date]}>
================================================================================
<{$post[contents]}>
<{/foreach}>

<BR><{if $newscount != 0}>
<{foreach key=newskey value=newsitem from=$news}>
<b><{$newsitem[index]}>.</b> <a href="<{$swiftpath}>index.php?_m=news&_a=viewnews&newsid=<{$newsitem[newsid]}>&group=<{$ticket[tgroup]}>"><{$newsitem[subject]}></a><BR>
<{/foreach}>
<BR>
<{/if}>
<{$language[arfooter]}><BR>
<BR>
<{$settings[general_companyname]}><{if $queuesignature != ""}><BR><{$queuesignature}><{/if}></font><{else}><{$ticket[fullname]}>,
<{$language[arintro]}>

	<{$language[articketid]}><{$ticket[fticketid]}>
	<{$language[arsubject]}><{$ticket[subject]}>
	<{$language[ardepartment]}><{$ticket[department]}>
	<{$language[arpriority]}><{$ticket[priority]}>
	<{$language[arstatus]}><{$ticket[status]}>

<{$language[arsubfooter]}><{$swiftpath}>index.php?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>

	<{$language[aremail]}><{$ticket[email]}>
	<{$language[arpassword]}><{$user[userpasswordtxt]}>
<{/if}>

<{foreach key=key value=post from=$postlist}>
<{$post[fullname]}> <{if $post[creator] == "staff"}>(STAFF)<{elseif $post[creator] == "thirdparty"}>(THIRD PARTY)<{elseif $post[creator] == "recipient"}>(RECIPIENT)<{else}>(CLIENT)<{/if}>
<{$language[vtpostedon]}><{$post[date]}>
================================================================================
<{$post[contents]}>

<{/foreach}>

<{if $newscount != 0}>
<{foreach key=newskey value=newsitem from=$news}>
<{$newsitem[index]}>. <{$newsitem[subject]}>
<{$swiftpath}>index.php?_m=news&_a=viewnews&newsid=<{$newsitem[newsid]}>&group=<{$ticket[tgroup]}>

<{/foreach}>

<{/if}>
<{$language[arfooter]}>

<{$settings[general_companyname]}><{if $queuesignature != ""}>
<{$queuesignature}><{/if}><{/if}>