postlist variable

dnicol · **postlist variable -** 17-08-2006, 05:50 PM

Any get the $postlist variable in the autoresponder to work in .90+?

I have a ticket open about it but wanted to know if anyone was using it.

***Varun Shoor*** · 18-08-2006, 07:51 PM

Code:

<{foreach key=key value=post from=$postlist}>
<{$post[fullname]}> <{if $post[creator] == "staff"}>(STAFF)<{elseif $post[creator] == "thirdparty"}>(THIRD PARTY)<{elseif $post[creator] == "recipient"}>(RECIPIENT)<{else}>(CLIENT)<{/if}>
<{$language[vtpostedon]}><{$post[date]}>
================================================================================
<{$post[contents]}>

<{/foreach}>

Regards,

Varun Shoor

dnicol · 18-08-2006, 07:55 PM

This gives me a blank email when added

PHP Code:

   
<{if $ishtml == true}><font face="Verdana, Arial, Helvetica" size="2"><{$ticket[fullname]}>,<BR>

<{$language[arintro]}><BR>

<BR>

&nbsp;&nbsp;&nbsp;<b><{$language[articketid]}></b><{$ticket[fticketid]}><BR>

&nbsp;&nbsp;&nbsp;<b><{$language[arsubject]}></b><{$ticket[subject]}><BR>

&nbsp;&nbsp;&nbsp;<b><{$language[ardepartment]}></b><{$ticket[department]}><BR>

&nbsp;&nbsp;&nbsp;<b><{$language[arpriority]}></b><{$ticket[priority]}><BR>

&nbsp;&nbsp;&nbsp;<b><{$language[arstatus]}></b><{$ticket[status]}><BR>

<BR>

<{$language[arsubfooter]}><a href="<{$swiftpath}>index.php?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}>"><{$swiftpath}></a><BR><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>

&nbsp;&nbsp;&nbsp;<b><{$language[aremail]}></b><{$ticket[email]}><BR>

&nbsp;&nbsp;&nbsp;<b><{$language[arpassword]}></b><{$user[userpasswordtxt]}><BR>

<{/if}>

<BR>

<{foreach key=key value=post from=$postlist}>

<{$post[fullname]}> <{if $post[creator] == "staff"}>(STAFF)<{elseif $post[creator] == "thirdparty"}>(THIRD PARTY)<{elseif $post[creator] == "recipient"}>(RECIPIENT)<{else}>(CLIENT)<{/if}>

<{$language[vtpostedon]}><{$post[date]}>

================================================================================

<{$post[contents]}>

 
<{/foreach}>

<BR>

<{/if}>

<{$language[arfooter]}><BR>

<BR>

<{$settings[general_companyname]}><{if $queuesignature != ""}><BR><{$queuesignature}><{/if}></font><{else}><{$ticket[fullname]}>,

<{$language[arintro]}>

 
    <{$language[articketid]}><{$ticket[fticketid]}>

    <{$language[arsubject]}><{$ticket[subject]}>

    <{$language[ardepartment]}><{$ticket[department]}>

    <{$language[arpriority]}><{$ticket[priority]}>

    <{$language[arstatus]}><{$ticket[status]}>

 
<{$language[arsubfooter]}><{$swiftpath}>index.php?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>

 
    <{$language[aremail]}><{$ticket[email]}>

    <{$language[arpassword]}><{$user[userpasswordtxt]}>

<{/if}>

 
<{foreach key=key value=post from=$postlist}>

<{$post[fullname]}> <{if $post[creator] == "staff"}>(STAFF)<{elseif $post[creator] == "thirdparty"}>(THIRD PARTY)<{elseif $post[creator] == "recipient"}>(RECIPIENT)<{else}>(CLIENT)<{/if}>

<{$language[vtpostedon]}><{$post[date]}>

================================================================================

<{$post[contents]}>

 
<{/foreach}>

 
<{if $newscount != 0}>

<{foreach key=newskey value=newsitem from=$news}>

<{$newsitem[index]}>. <{$newsitem[subject]}>

<{$swiftpath}>index.php?_m=news&_a=viewnews&newsid=<{$newsitem[newsid]}>&group=<{$ticket[tgroup]}>

 
<{/foreach}>

 
<{/if}>

<{$language[arfooter]}>

 
<{$settings[general_companyname]}><{if $queuesignature != ""}>

<{$queuesignature}><{/if}><{/if}>

***Varun Shoor*** · 18-08-2006, 08:11 PM

Try placing it in just the text email part and see if that resolves it. Additionally, check your error_log and let me know the exact PHP error that gets logged.

Regards,

Varun Shoor

dnicol · 18-08-2006, 08:11 PM

I also notice that the mailserver returned an error along with the blank email

PHP Code:

   
----- Transcript of session follows -----

PHP Notice:  Undefined offset:  1 in /var/www/tickets/htdocs/supportsuite/cli/index.php on line 24

PHP Notice:  Undefined offset:  1 in /var/www/tickets/htdocs/supportsuite/cli/index.php on line 48

PHP Warning:  fopen(./cache/e7278887b8a9f8de381c234acbc72cdd.php): failed to open stream: Permission denied in /var/www/tickets/htdocs/supportsuite/includes/SmartyLight/class.template.php on line 890

PHP Warning:  fwrite(): supplied argument is not a valid stream resource in /var/www/tickets/htdocs/supportsuite/includes/SmartyLight/class.template.php on line 891

PHP Warning:  fclose(): supplied argument is not a valid stream resource in /var/www/tickets/htdocs/supportsuite/includes/SmartyLight/class.template.php on line 892

PHP Parse error:  parse error, unexpected T_ELSE in /var/www/tickets/htdocs/supportsuite/includes/SmartyLight/class.template.php(900) : eval()'d code on line 50

PHP Warning:  fopen(./cache/e7278887b8a9f8de381c234acbc72cdd.php): failed to open stream: Permission denied in /var/www/tickets/htdocs/supportsuite/includes/SmartyLight/class.template.php on line 890

PHP Warning:  fwrite(): supplied argument is not a valid stream resource in /var/www/tickets/htdocs/supportsuite/includes/SmartyLight/class.template.php on line 891

PHP Warning:  fclose(): supplied argument is not a valid stream resource in /var/www/tickets/htdocs/supportsuite/includes/SmartyLight/class.template.php on line 892

PHP Parse error:  parse error, unexpected T_ELSE in /var/www/tickets/htdocs/supportsuite/includes/SmartyLight/class.template.php(900) : eval()'d code on line 50

PHP Warning:  fopen(./cache/9feb3b387b84fcb17991bd797a3a91c1.php): failed to open stream: Permission denied in /var/www/tickets/htdocs/supportsuite/includes/SmartyLight/class.template.php on line 890

PHP Warning:  fwrite(): supplied argument is not a valid stream resource in /var/www/tickets/htdocs/supportsuite/includes/SmartyLight/class.template.php on line 891

PHP Warning:  fclose(): supplied argument is not a valid stream resource in /var/www/tickets/htdocs/supportsuite/includes/SmartyLight/class.template.php on line 892

PHP Warning:  fopen(./cache/9feb3b387b84fcb17991bd797a3a91c1.php): failed to open stream: Permission denied in /var/www/tickets/htdocs/supportsuite/includes/SmartyLight/class.template.php on line 890

PHP Warning:  fwrite(): supplied argument is not a valid stream resource in /var/www/tickets/htdocs/supportsuite/includes/SmartyLight/class.template.php on line 891

PHP Warning:  fclose(): supplied argument is not a valid stream resource in /var/www/tickets/htdocs/supportsuite/includes/SmartyLight/class.template.php on line 892

554 5.3.0 unknown mailer error 255

***Varun Shoor*** · 18-08-2006, 08:12 PM

1) error_reporting is set to E_ALL rather than E_ALL & ~E_NOTICE

2) Your cache directory doesnt seem to have correct permissions.

Regards,

Varun Shoor

dnicol · 18-08-2006, 08:29 PM

I think we have the permissions issue fixed but I get this error now.

PHP Code:

   
The original message was received at Fri, 18 Aug 2006 16:28:19 -0400

from mail.host.advance.net [69.2.115.92]

 
  ----- The following addresses had permanent fatal errors -----

"|/etc/smrsh/kayako-mail-slurp"

   (reason: 255)

   (expanded from: <kayakod@pluto.host.advance.net>)

 
  ----- Transcript of session follows -----

PHP Notice:  Undefined offset:  1 in /var/www/tickets/htdocs/supportsuite/cli/index.php on line 24

PHP Notice:  Undefined offset:  1 in /var/www/tickets/htdocs/supportsuite/cli/index.php on line 48

PHP Parse error:  parse error, unexpected T_ELSE in /var/www/tickets/htdocs/supportsuite/cache/e7278887b8a9f8de381c234acbc72cdd.php on line 51

554 5.3.0 unknown mailer error 255

 
 
Final-Recipient: RFC822; kayakod@pluto.host.advance.net

X-Actual-Recipient: X-Unix; |/etc/smrsh/kayako-mail-slurp

Action: failed

Status: 5.0.0

Diagnostic-Code: X-Unix; 255

Last-Attempt-Date: Fri, 18 Aug 2006 16:28:19 -0400

***Varun Shoor*** · 18-08-2006, 08:32 PM

1) error_reporting still isnt corrected

2) cache/e7278887b8a9f8de381c234acbc72cdd.php Please email that file over to me at varun AT kayako.com

Regards,

Varun Shoor

dnicol · 20-08-2006, 12:13 PM

I sent you the file in a txt attachment.

dnicol · 21-08-2006, 03:09 PM

I opened a ticket up to track this issue.

MNK-978202

escMark · 21-08-2006, 09:14 PM

Varun,

I've been trying this code to send entire ticket history to our customers in every reply and it basically works, but I have a couple problems:

<{$language[vtpostedon]}> doesn't seem to produce anything when used in email_staffreply. Similarly for <{$language[vtpostedby]}>. Are only certain language entries available in different templates?

Also, I'd like to display the first entry differently (since it's the new reply to the customer), but I can't figure out how to do that without repeating it (once with $contentshtml, and a second time in the foreach).

Any help would be appreciated!

***Varun Shoor*** · 22-08-2006, 11:12 AM

Hi,
Yes, Language codes are split into sections and we do not load all sections for every template.

Regarding the first entry, Try comparing the ticketpostid with the $ticket[firstpostid]

Regards,

Varun Shoor

escMark · 23-08-2006, 02:05 PM

Varun,

Thank you, but this is actually the opposite of what I needed. I meant the first post listed, which is in reverse chronological order. It seems that $ticket[lastpostid] SHOULD do what I want, but doesn't, because it's apparently not updated until after the reply email is sent.

escMark · 23-08-2006, 03:51 PM

I was able to work around this using "<= $ticket[lastpostid", but it still seems counterintuitive that this value is not updated.

dnicol · 23-08-2006, 04:15 PM

Do you have this working in your auto respodner or just with every ticket message that goes out?

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dnicol Offline Member Posts: 106 Join Date: Apr 2006	postlist variable - 17-08-2006, 05:50 PM Any get the $postlist variable in the autoresponder to work in .90+? I have a ticket open about it but wanted to know if anyone was using it.

dnicol Offline Member Posts: 106 Join Date: Apr 2006	20-08-2006, 12:13 PM I sent you the file in a txt attachment.

dnicol Offline Member Posts: 106 Join Date: Apr 2006	21-08-2006, 03:09 PM I opened a ticket up to track this issue. MNK-978202

escMark Offline New Member Posts: 27 Join Date: Jun 2006	23-08-2006, 02:05 PM Varun, Thank you, but this is actually the opposite of what I needed. I meant the first post listed, which is in reverse chronological order. It seems that $ticket[lastpostid] SHOULD do what I want, but doesn't, because it's apparently not updated until after the reply email is sent.

escMark Offline New Member Posts: 27 Join Date: Jun 2006	23-08-2006, 03:51 PM I was able to work around this using "<= $ticket[lastpostid", but it still seems counterintuitive that this value is not updated.

dnicol Offline Member Posts: 106 Join Date: Apr 2006	23-08-2006, 04:15 PM Do you have this working in your auto respodner or just with every ticket message that goes out?