postlist variable - Page 2 - Kayako

escMark · 23-08-2006, 06:29 PM

We don't use autoresponders at all, so this is just for staff replies

lepa · **Detailed Example -** 25-08-2006, 06:02 PM

Would it be possible to get a detailed example of this ie. template name to modify and the code in your template. Why this feature is not part of the standard offering is beyond me. Sure, makes emails bigger - but do we really expect people to remember what they said 24 hours ago.

***Varun Shoor*** · 25-08-2006, 06:13 PM

Quote:

Originally Posted by lepa

Would it be possible to get a detailed example of this ie. template name to modify and the code in your template. Why this feature is not part of the standard offering is beyond me. Sure, makes emails bigger - but do we really expect people to remember what they said 24 hours ago.

Due to huge amount of requests we have decided to implement this in next CVS as a small setting change.

Expect an update on this soon.

Regards,

Varun Shoor

dnicol · 25-08-2006, 06:18 PM

Excellent news.. I know people have wanted the ability to include the messages in the auto responder and other outmound messages for quite some time.. Luck forward to next CVS build.

lepa · 26-08-2006, 01:33 AM

That trully is excellent news. Thank you!

***Varun Shoor*** · 14-09-2006, 12:07 AM

http://builds.kayako.net

Regards,

Varun Shoor

dnicol · 14-09-2006, 01:17 AM

Does this add the the hsitory to auto replies also?

***Varun Shoor*** · 14-09-2006, 11:48 AM

Quote:

Originally Posted by dnicol

Does this add the the hsitory to auto replies also?

Did you mean Auto Responder? If yes, then I dont see a point because when the auto responder is dispatched there is absolutely no history in the ticket.

Regards,

Varun Shoor

lepa · **It would make sense -** 14-09-2006, 12:21 PM

It would be very nice to echo back to the user the message they just sent in - so there is a confirmation of what they sent and what the system saw go in.

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escMark Offline New Member Posts: 26 Join Date: Jun 2006	23-08-2006, 06:29 PM We don't use autoresponders at all, so this is just for staff replies

dnicol Offline Member Posts: 94 Join Date: Apr 2006	25-08-2006, 06:18 PM Excellent news.. I know people have wanted the ability to include the messages in the auto responder and other outmound messages for quite some time.. Luck forward to next CVS build.

lepa Offline New Member Posts: 10 Join Date: Aug 2005 Location: Beijing	26-08-2006, 01:33 AM That trully is excellent news. Thank you! PearlsOnly.com - Quality Pearls Online - www.pearlsonly.com See what is possible with SupportSuite - www.pearlsonly.com/customercare or www.pearlsonlyoutlet.com/customercare

*Varun Shoor* Offline Chief Executive Officer Posts: 2,651 Join Date: May 2003	14-09-2006, 12:07 AM http://builds.kayako.net Regards, Varun Shoor Varun Shoor (varun.shoor ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

dnicol Offline Member Posts: 94 Join Date: Apr 2006	14-09-2006, 01:17 AM Does this add the the hsitory to auto replies also?

lepa Offline New Member Posts: 10 Join Date: Aug 2005 Location: Beijing	It would make sense - 14-09-2006, 12:21 PM It would be very nice to echo back to the user the message they just sent in - so there is a confirmation of what they sent and what the system saw go in. PearlsOnly.com - Quality Pearls Online - www.pearlsonly.com See what is possible with SupportSuite - www.pearlsonly.com/customercare or www.pearlsonlyoutlet.com/customercare