Posty Reply changes ticket status to open.

rohmelec · **Posty Reply changes ticket status to open. -** 18-08-2007, 12:32 AM

I have version 3.11.01 and every time I reply to a ticket that I have changed it's status to say "In Progress" it defaults back to open. So every time a make a response to a ticket I have to remeber to set it's status to what it's already at otherwise it goes back to open.

Anyone know how to fix this??

Thank You,

**Jamie Edwards** · 18-08-2007, 12:43 AM

Hi there,

This bug is known and has been fixed in the CVS. Please download the latest CVS version, find the file:

Code:

modules/tickets/functions_ticketsui.php

And replace it (don't forget to back up your original).

Thanks,

rohmelec · 20-08-2007, 06:24 PM

DOes this CSV build also fix the mysql error every time IM replying to a message. It's for the feature that shows you if somone is also typing in the same message. I just keep getting mysql error cannot connect to local host on line 428 functions.php.??

craigbrass · 20-08-2007, 07:49 PM

Can you screenshot this for us please?

rohmelec · 22-08-2007, 06:55 PM

Copied the file from the CSV and the changing status thing works fine now.

craigbrass · 22-08-2007, 07:10 PM

CVS you mean.

Glad to hear its all working now for you.

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rohmelec Offline New Member Posts: 27 Join Date: Aug 2006 Location: San Diego California	Posty Reply changes ticket status to open. - 18-08-2007, 12:32 AM I have version 3.11.01 and every time I reply to a ticket that I have changed it's status to say "In Progress" it defaults back to open. So every time a make a response to a ticket I have to remeber to set it's status to what it's already at otherwise it goes back to open. Anyone know how to fix this?? Thank You,

rohmelec Offline New Member Posts: 27 Join Date: Aug 2006 Location: San Diego California	20-08-2007, 06:24 PM DOes this CSV build also fix the mysql error every time IM replying to a message. It's for the feature that shows you if somone is also typing in the same message. I just keep getting mysql error cannot connect to local host on line 428 functions.php.??

craigbrass Offline Senior Member Posts: 5,326 Join Date: Jun 2005 Location: Cumbria, UK	20-08-2007, 07:49 PM Can you screenshot this for us please? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

rohmelec Offline New Member Posts: 27 Join Date: Aug 2006 Location: San Diego California	22-08-2007, 06:55 PM Copied the file from the CSV and the changing status thing works fine now.

craigbrass Offline Senior Member Posts: 5,326 Join Date: Jun 2005 Location: Cumbria, UK	22-08-2007, 07:10 PM CVS you mean. Glad to hear its all working now for you. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger