Pre-selected From Address - Page 2 - Kayako

Salman · 21-09-2008, 03:04 PM

Jamie?

craigbrass · 21-09-2008, 05:52 PM

I doubt he will be able to get the right person to do anything until tomorrow as the tech support staff do not work weekends.

Salman · 23-09-2008, 10:10 AM

Jamie, can I EVER expect a reply to my ticket or this post?

Its middle of the week now so you probably have someone that can look into this critical issue.

GoneShootin · 23-09-2008, 11:06 AM

Salman just PM or Email Jamie directly rather than hoping that he replies to this thread, as he may have 100's of forum thread updates to get through!

Salman · 23-09-2008, 11:22 AM

Thanks for the suggestion, I think i'll do that.

**Jamie Edwards** · 23-09-2008, 12:01 PM

Hi Salman,

I have prompted Raghav to handle your ticket. I apologise for the wait, this should not have happened and there will be action taken. Please expect a reply shortly.

Salman · 08-10-2008, 05:41 PM

Quote:

Originally Posted by Jamie Edwards

Hi Salman,

I have prompted Raghav to handle your ticket. I apologise for the wait, this should not have happened and there will be action taken. Please expect a reply shortly.

Just to update this thread. The only thing that Raghav has done is to create a new BUG report.

Kayako Bug Tracker - Viewing Issue #813 - Option to select the email queue for the autoresponders sent for the Support Center Tickets

Here is the FUNNY thing that kayako support does not understand. This IS A CRITICAL FUNCTIONALITY ISSUE and has been assigned as a FEATURE REQUEST.

Jamie, doesnt anyone in your team undestand what I am trying to tell them?

Salman · 08-10-2008, 05:43 PM

And since we know how long kayako can take to resolve critical bugs, this "feature request" will remain a bug for a few decades more.

This is NOT the kind of support that I should expect!!!

Salman · 13-10-2008, 11:34 AM

WOW, not even the courtesy of a reply.

Jamie, thanks for the GREAT technical support you and your staff provide.

Next time i'll be sure to hire my own developer to fix my issues rather than purchasing so called "support and updates" from you guys.

**Jamie Edwards** · 13-10-2008, 11:52 AM

Quote:

And since we know how long kayako can take to resolve critical bugs, this "feature request" will remain a bug for a few decades more.

This is NOT the kind of support that I should expect!!!

Look at our changelogs and roadmaps - bugs are fixed in a timely manner and the feature requests which are logged here are implemented without much delay.

Quote:

WOW, not even the courtesy of a reply.

This is not an official support forum; you should not assume you will receive a reply from our staff when posting here.

**Jamie Edwards** · 13-10-2008, 12:05 PM

With regards to the issue, I was mistaken - it is a feature request; not a bug.

You have several e-mail queues pointing to one department. By design, SupportSuite will pick the first queue from which to issue the autoresponder generated for that department. A feature request has been logged, which will give you the option of selecting the default queue for a department.

For the record, this is working by design, but we have given consideration to your particular requirements and agreed to roadmap the feature request.

GoneShootin · 13-10-2008, 12:08 PM

Quote:

Originally Posted by Jamie Edwards

A feature request has been logged, which will give you the option of selecting the default queue for a department.

I think this was raised in the past? Or something very similar...

**Jamie Edwards** · 13-10-2008, 12:12 PM

Quote:

Originally Posted by GoneShootin

I think this was raised in the past? Or something very similar...

Yes, it exists here: Kayako Bug Tracker - Viewing Issue #519 - When using two e-mail queues with one department, it is not possible to select a default

tompopovic · 02-12-2008, 10:51 PM

It seems to select the email queue with the lowest emailqueueid from the swemailqueues table as the default address.

This number seems to accumulate, so adding a new email queue will select the next higher integer, even if a lower id is not in use.

You can modify the email queue with the lowest ID as your preferred address, and configure it with the properties.

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Salman Offline Member Posts: 117 Join Date: May 2004	21-09-2008, 03:04 PM Jamie? █ Cheap Reseller Hosting, Business Hosting & Personal Hosting █ cPanel & WHM - PHP4 & PHP5 - SiteBuilder - Free Domain For Life █ Serving Thousands of Customers Since 2001 █ www.QualityHostOnline.com

craigbrass Offline Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK	21-09-2008, 05:52 PM I doubt he will be able to get the right person to do anything until tomorrow as the tech support staff do not work weekends. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Salman Offline Member Posts: 117 Join Date: May 2004	23-09-2008, 10:10 AM Jamie, can I EVER expect a reply to my ticket or this post? Its middle of the week now so you probably have someone that can look into this critical issue. █ Cheap Reseller Hosting, Business Hosting & Personal Hosting █ cPanel & WHM - PHP4 & PHP5 - SiteBuilder - Free Domain For Life █ Serving Thousands of Customers Since 2001 █ www.QualityHostOnline.com

GoneShootin Offline Member Posts: 215 Join Date: Jan 2008	23-09-2008, 11:06 AM Salman just PM or Email Jamie directly rather than hoping that he replies to this thread, as he may have 100's of forum thread updates to get through! LinkedIn

Salman Offline Member Posts: 117 Join Date: May 2004	23-09-2008, 11:22 AM Thanks for the suggestion, I think i'll do that. █ Cheap Reseller Hosting, Business Hosting & Personal Hosting █ cPanel & WHM - PHP4 & PHP5 - SiteBuilder - Free Domain For Life █ Serving Thousands of Customers Since 2001 █ www.QualityHostOnline.com

tompopovic Offline New Member Posts: 3 Join Date: Jan 2006	02-12-2008, 10:51 PM It seems to select the email queue with the lowest emailqueueid from the swemailqueues table as the default address. This number seems to accumulate, so adding a new email queue will select the next higher integer, even if a lower id is not in use. You can modify the email queue with the lowest ID as your preferred address, and configure it with the properties.