The 19th of Jan I opened a support ticket for the following problem, but in 2 weeks i've received no solution at all.
Let's forget about the ridiculous "support" from kayako, anyone have any suggestion please?
Quote:
Hello, we're currently running eSupport 3.00.32 and we have a major problem in creating the predefined replies.
If we add NEW categories or replies, they are not shown in the popup menu when replying to a ticket. Only the first 5 categories and articles in each category are displayed.
|
thanks
