PreFill Ticket Fields - Kayako

n2972s · **PreFill Ticket Fields -** 19-10-2006, 09:22 PM

Currently we have it setup were the customer inputs specific data in the tickets they create. i.e. domain name, username, etc etc

I see you can create custom filed under the User Registration Group Type and assign this information to each user which I like.

Now can these values that you assign be prepopulated in the submit ticket view for the user so the user can change it for that particular ticket if they have to or at least to show the user what is being tacked onto the the ticket?

Thanks

internut33 · 19-10-2006, 10:33 PM

good question - with v2x i use to do this - but v3 i'm not sure how to skip / pre-select the department i want to enter & pre-fill in fields.

anyone?

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
How do I change the manual fields on the ticket system	drmiphesto	SupportSuite, eSupport and LiveResponse	3	21-09-2007 09:16 AM
Kayako SupportSuite v3.04.10 Stable Build	Varun Shoor	News and Announcements	2	06-10-2006 10:41 PM
Merging Custom Fields in ViewTicket of Staff	Mick	SupportSuite, eSupport and LiveResponse	0	21-09-2006 05:48 PM

internut33 Offline Member Posts: 177 Join Date: Apr 2004	19-10-2006, 10:33 PM good question - with v2x i use to do this - but v3 i'm not sure how to skip / pre-select the department i want to enter & pre-fill in fields. anyone? -------------------------------------------- Love me an eSupport --------------------------------------------