Prevent change of "From" Address - Kayako

WarCow · **Prevent change of "From" Address -** 18-12-2007, 08:26 PM

Hi,

is there a way to prevent a staff user to change the "From" address to his own address when replying to a ticket?

supportskins · 19-12-2007, 10:31 AM

No I do not believe this is possible. Staff Users are presented the option to choose the From address from the drop down list. You will have to modify the software source code to add such modifications.

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WarCow Offline New Member Posts: 2 Join Date: Dec 2007	Prevent change of "From" Address - 18-12-2007, 08:26 PM Hi, is there a way to prevent a staff user to change the "From" address to his own address when replying to a ticket?