Prevent tech from closing tickets - Kayako

Skeptical · **Prevent tech from closing tickets -** 05-10-2005, 10:11 PM

How can I prevent a tech from closing tickets? I have set up staff groups, and in the group permissions area I've restricted that group from everything except view tickets and manage tickets. They're no longer able to delete tickets, but are still able to close them.

Neil-UKWSD · 05-10-2005, 11:28 PM

Hi,

This isn't currently possible, please log a Feature Request (http://bugs.kayako.net) and hopefully it will be added to a future build.

ScottGBlood · 10-07-2007, 04:24 PM

Quote:

Originally Posted by Neil-UKWSD

Hi,

This isn't currently possible, please log a Feature Request (http://bugs.kayako.net) and hopefully it will be added to a future build.

I know this is a really old ticket, but what this feature ever implemented as i know have a need for this as well.

Regards

craigbrass · 10-07-2007, 04:34 PM

No. It is planned for V4 I think I read a while back on another thread.

ScottGBlood · 10-07-2007, 04:52 PM

Quote:

Originally Posted by craigbrass

No. It is planned for V4 I think I read a while back on another thread.

Cheers Craig,

I take it i am ok modifying the php code to implement this feature myself then till version 4 is released in 2020

craigbrass · 10-07-2007, 05:02 PM

Sure. If you have trouble doing that, you can contact SoftAir (http://www.softairltda.com) to give you a hand.

I think V4 will be released sooner than 2020 btw *winks*

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Skeptical Offline New Member Posts: 27 Join Date: Jul 2005	Prevent tech from closing tickets - 05-10-2005, 10:11 PM How can I prevent a tech from closing tickets? I have set up staff groups, and in the group permissions area I've restricted that group from everything except view tickets and manage tickets. They're no longer able to delete tickets, but are still able to close them.

Neil-UKWSD Offline Member Posts: 627 Join Date: Jun 2003 Location: United Kingdom	05-10-2005, 11:28 PM Hi, This isn't currently possible, please log a Feature Request (http://bugs.kayako.net) and hopefully it will be added to a future build. Neil Wood \| UK Web.Solutions Direct Ltd UK cPanel/WHM hosting accounts http://ukwebsolutionsdirect.co.uk

craigbrass Offline Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK	10-07-2007, 04:34 PM No. It is planned for V4 I think I read a while back on another thread. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK	10-07-2007, 05:02 PM Sure. If you have trouble doing that, you can contact SoftAir (http://www.softairltda.com) to give you a hand. I think V4 will be released sooner than 2020 btw winks Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger