| |||||||||||
 |
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| Member Posts: 52 Join Date: Jul 2007 | Preventing ticket "lockout"? -
27-07-2007, 06:39 PM
Hey Everyone! I was wondering if there was possibly a way that I could prevent a user from being "locked out" of a ticket if it is assigned to someone else? Thanks! Sarah |
| |  |
|
(#2)
|
| Senior Member Posts: 7,524 Join Date: Jun 2005 Location: Cumbria, UK |
27-07-2007, 07:47 PM
If the ticket is in their department, they should still be able to pull it up by searching for it.
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
| | |
|
(#3)
|
| Member Posts: 52 Join Date: Jul 2007 |
27-07-2007, 07:49 PM
Well the ticket is in their department, but if it's assigned to someone else in the department, then it becomes invisible. Thanks, Sarah |
| | |
|
(#4)
|
| Senior Member Posts: 7,524 Join Date: Jun 2005 Location: Cumbria, UK |
27-07-2007, 08:26 PM
In the ticket list maybe but if you go Search and type the ticket ID, it will pull it up.
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
| | |
|
| Tags |
| lockout, preventing, ticket |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| New Build: 3.10.02 STABLE | Ryan Lederman | News and Announcements | 0 | 05-03-2007 08:53 PM |
| connection problem | inteltechs | InstaAlert | 5 | 27-04-2006 12:23 AM |
Linear Mode
