Print COMPLETE Ticket

f0rd42 · **Print COMPLETE Ticket -** 21-03-2006, 12:15 PM

Hi

in printing ticket or exporting to PDF I only get the "official" stuff from the ticket. Is there no way to print / export the complete Ticket including notes, forwards, 3rd party replies and billing records?

Andre

Adam12 · 22-03-2006, 12:09 AM

What version of are you looking at?

f0rd42 · 22-03-2006, 07:08 AM

Hi Adam

I tried with 3.00.45 and updated to 3.00.80 yesterday.

Andre

Adam12 · 23-03-2006, 01:19 AM

Hey,

What you can do is, go to the department and on the left hand side click the check box for the ticket. From the far left drop down box hit "Mass Print" which should take care of the problem.

From,
Adam

f0rd42 · 23-03-2006, 07:38 AM

Hi Adam

no, that doesn't print the comments, billings notes, thirg party replies....

Andre

pepsis · 10:55 PM

Has there been movement toward allowing staff/admins to print an entire ticket? We would like to get output of all the items associated with a ticket. More of a ticket audit thats printable.

We are using Using SS 3.10.02

craigbrass · 27-07-2007, 09:55 AM

Well it is more of a feature request. Hopefully one of the mods will move it to feature requests and it will get considered for a future version.

pepsis · 27-07-2007, 05:33 PM

Its discouraging that this has been an open topic for more than a year and still no movement. We are switching from One or Zero (http://www.oneorzero.com/) and 1|0 does this.

craigbrass · 27-07-2007, 07:05 PM

I don't think your allowed to post competing software links on here (could be wrong).

Anyway, it is likely because it is not in the feature request board. When new versions are being decided, only the feature request boards are looked in.

pepsis · 03-08-2007, 06:16 PM

Quote:

Originally Posted by craigbrass

I don't think your allowed to post competing software links on here (could be wrong).

Anyway, it is likely because it is not in the feature request board. When new versions are being decided, only the feature request boards are looked in.

its troubling that the 'competing software' has the features needed for free, yet what we paid for doesn't.

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f0rd42 Offline Member Posts: 62 Join Date: Feb 2006	Print COMPLETE Ticket - 21-03-2006, 12:15 PM Hi in printing ticket or exporting to PDF I only get the "official" stuff from the ticket. Is there no way to print / export the complete Ticket including notes, forwards, 3rd party replies and billing records? Andre

Adam12 Offline Member Posts: 92 Join Date: Sep 2005 Location: Los Angeles, CA, USA	22-03-2006, 12:09 AM What version of are you looking at? === www.eastsolid.com <-- The hosts host. Shared Hosting, Reseller Hosting, Dedicated Server Hosting, Backup Services and Server Management. Now with Enterprise Hosting (No more then 20 accounts per server!)

f0rd42 Offline Member Posts: 62 Join Date: Feb 2006	22-03-2006, 07:08 AM Hi Adam I tried with 3.00.45 and updated to 3.00.80 yesterday. Andre

f0rd42 Offline Member Posts: 62 Join Date: Feb 2006	23-03-2006, 07:38 AM Hi Adam no, that doesn't print the comments, billings notes, thirg party replies.... Andre

pepsis Offline New Member Posts: 3 Join Date: Jul 2007	26-07-2007, 10:51 PM Has there been movement toward allowing staff/admins to print an entire ticket? We would like to get output of all the items associated with a ticket. More of a ticket audit thats printable. We are using Using SS 3.10.02 Last edited by pepsis; 26-07-2007 at 10:55 PM.

craigbrass Online Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	27-07-2007, 09:55 AM Well it is more of a feature request. Hopefully one of the mods will move it to feature requests and it will get considered for a future version. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

pepsis Offline New Member Posts: 3 Join Date: Jul 2007	27-07-2007, 05:33 PM Its discouraging that this has been an open topic for more than a year and still no movement. We are switching from One or Zero (http://www.oneorzero.com/) and 1\|0 does this.

craigbrass Online Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	27-07-2007, 07:05 PM I don't think your allowed to post competing software links on here (could be wrong). Anyway, it is likely because it is not in the feature request board. When new versions are being decided, only the feature request boards are looked in. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger