private knowledgebase articles

[Johannes]

This is a newbie question so I'm happying to be directed to the appropriate documentation. I can't figure out how to browse and search private articles. I can see how it works with the published articles, but the private articles only seem to be accessible via the "manage articles" link in the staff section, which seems to be mainly for editing. Creating the articles is no problem, it's just viewing them. I don't want these articles visible to non-staff users.

-Johannes

[Neil-UKWSD]

Hi,

The private articles show up in the ticket menu when replying to a ticket and also the staff side IRS (the search option at the top right of the StaffCP).

[Johannes]

Still can't see private articles when using the search in the staff section. Can see them when accessing knowledgebase in a ticket reply. Also, how do I get rid of the preview of each article when a public viewer does a search from the support center? At present the first paragraph of a private article is visible, , even though access is denied to the whole article.