proactive chat div - READ!

[WireNine]

Why doesn't the proactive chat request window float with the browser scroll? It should stay on top, and float if the user scrolls the browser up or down.

Something like this:
http://www.dynamicdrive.com/dynamici...stickynote.htm

http://www.dynamicdrive.com/dynamicindex17/floatbar.htm

This is very important, I couldn't figure out how to add it the javascript myself to work with the div.

All the other chat scripts have something of this sort enabled, only LiveResponse doesn't. There should be an option to make it float at least, you can disable or enable it.

[WireNine]

Anyone else feel that we need this?

[NS-Icon]

This feature would be a great asset to the support system, maybe it could be looked into for any future releases.

[ppc]

i as well feel kayako needs this

[WireNine]

Anyone?

[danielpugh]

i think this would be really handy. I had to chat to sales and support before buying recently, and there was no way of knowing when someone had replied, which meant i kept missing people (i minimized the chat window to do other things, as didnt get immediate responses).

[SnakeDiver]

I know this is an old post, but it is relevant to anyone looking for this information.

For those with SupportSuite Owned version, the change is simple. Open modules/livesupport/visitor_htmlcode.php and look on line 383 for:

POSITION: absolute;

Replace that with:

POSITION: fixed;

This also resolves issues in designs where the Proactive Chat box was appearing slightly off center (or off the page completely).

Cheers,

[supportskins]

Originally Posted by SnakeDiver

I know this is an old post, but it is relevant to anyone looking for this information.

For those with SupportSuite Owned version, the change is simple. Open modules/livesupport/visitor_htmlcode.php and look on line 383 for:

POSITION: absolute;

Replace that with:

POSITION: fixed;

This also resolves issues in designs where the Proactive Chat box was appearing slightly off center (or off the page completely).

Cheers,

Thats a great fix!

[John Haugeland]

Please note that position:fixed does not work correctly in IE unless you are serving your site in standards mode, which is accomplished by setting a strict <!DOCTYPE> on the containing document.

To use this approach, you must set a doctype. (Honestly, you should be setting a doctype either way, but most people don't, so...)