A Problem. - Kayako

Dizzy · **A Problem. -** 08-09-2008, 03:05 AM

Well I installed the files on my website and everything. However I get the error

Code:

ERROR: Domain does not match license key file domain (support.sotahosting.com), please change the product path to match the domain under Admin CP > Settings > General Settings
This Product will not work properly unless untill that value is changed.

Well it says to login right? Well I login and it just shoots me back to the login page. I can tell im logged in because of what the domain changes to...?_m=core&_a=dashboard but why am I back on a login page and how do I change my domain?

**Digital Mayhem** · 08-09-2008, 04:18 AM

when you logged into members.kayako and registered your domain what did you enter?

support.sotahosting.com <--- correct format

Sota Hosting - Powered by Kayako SupportSuite Help Desk Software <--- wrong format

If you entered any of the ways I have listed as wrong format you will need to contact support to have them reset your license. Also when registering your domain don't enter any capital letters in your URL as this can cause problems (did for me) so if your domain is YourDomain.com enter it as yourdomain.com.

If you did enter it as support.sotahosting.com then when you ran the installation script for kayako what did you input as the Product URL: Sota Hosting - Powered by Kayako SupportSuite Help Desk Software ?

Dizzy · 10:54 PM

I did it as

Code:

http://support.sotahosting.com

Thats how they demonstrate it on there website...

But on the website is shows as

Code:

support.sotahosting.com

Is that the "correct" format?

craigbrass · 09-09-2008, 07:40 AM

support.sotahosting.com is the correct format. Go onto live help or submit a ticket to get it changed.

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Dizzy Offline New Member Posts: 2 Join Date: Sep 2008	08-09-2008, 10:46 PM I did it as Code: http://support.sotahosting.com Thats how they demonstrate it on there website... But on the website is shows as Code: support.sotahosting.com Is that the "correct" format? Last edited by Dizzy; 08-09-2008 at 10:54 PM..

craigbrass Offline Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK	09-09-2008, 07:40 AM support.sotahosting.com is the correct format. Go onto live help or submit a ticket to get it changed. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger