Kayako logo
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#1) Old
NC Software Offline
Member
 
NC Software's Avatar
 
Posts: 523
Join Date: Dec 2005
Location: Sitting
Problem with AJAX combos in 3.30.01 STABLE - 27-08-2008, 02:43 AM

While in a ticket view, GENERAL tab, click on the Department. The Department immediately changes and the staff goes to unassigned.


Neal Culiner
NC Software, Inc.
Visual Basic .NET Forums
3.30.02 STABLE
   
Reply With Quote
  (#2) Old
Jamie Edwards Online
Operations Manager
 
Jamie Edwards's Avatar
 
Posts: 5,429
Join Date: Jan 2006
Location: United Kingdom
27-08-2008, 02:16 PM

I cannot duplicate this here.
  1. Open a ticket.
  2. Click on the Department.
  3. Department stays to what it is currently set to (and so does the staff assignment).
Please note that if a ticket is assigned to StaffA, and you select a department to which StaffA is not assigned then the ticket assignment menu will jump to --Unassigned--.


Jamie Edwards (jamie.edwards ]at[ kayako.com)
----------------------------------------------------------------
---
   
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
RC4: AJAX Combos still not right NC Software Alpha, Beta and Release Candidate Feedback 5 13-08-2008 08:24 PM
The ajax combos still aren't quite right NC Software Alpha, Beta and Release Candidate Feedback 17 13-08-2008 07:29 PM
Need AJAX issue fixed - when is next STABLE? NC Software SupportSuite, eSupport and LiveResponse 5 01-10-2007 09:35 PM
Ajax or PHP problem joshopkins SupportSuite, eSupport and LiveResponse 1 25-01-2007 06:20 AM
Problem with KB Reports in 3.00.90 Stable xyzed SupportSuite, eSupport and LiveResponse 2 08-06-2006 07:14 AM



Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
vBulletin Skin developed by: vBStyles.com


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46