problem to disable listing a status in main ticket queue

[nocare]

hello kayako community,


i use the kayako eSupport Suite in the actual version.
but there is still a problem which i didn't solve yet, i hope you can help me here.

the problem as following:

as german user i have added 4 status which tickets can have:

open (offen)
on hold (warten)
closed (geschlossen)
done(erledigt)

The "done" status i have added manually. i do not want to list this status in the main ticket queue, but it still does. i have deactivated this in the admin menue, that the status done should not be displayed, but no reaction.

can you tell me where the problem is? or have i forgot an option to activate/deactivate ?

thanks for help,

greetings from germany

nocare

[nocare]

Has no one an idea how this can be fixed?


greetings

nocare