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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 4 Join Date: Jul 2008 | Problem with "Do Not Process Ticket Alert Rules" -
23-07-2008, 03:48 PM
HI, I have created a mail parser rule so that if certain subject conditions are met, alert messages will not be sent to staff. However, emails are still being sent out. I know the rule is configured properly because when I select "Ignore E-mail" the email is not imported into the system, but when I select "Do Not Process Ticket Alert Rules" (that is set it to yes) it does not work and email alerts are still sent out. Anyone got any ideas? Cheers, Rajev |
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(#2)
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| New Member Posts: 4 Join Date: Jul 2008 |
23-07-2008, 11:30 PM
Found this: Kayako Bug Tracker - Viewing Issue #276 - Do Not Process Ticket Alert Rules So clearly it is a bug |
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(#3)
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| Developer  Posts: 634 Join Date: Dec 2007 Location: Idaho |
24-07-2008, 12:10 AM
Correct. This defect is fixed in the developers' repository. Relief should come in the 3.30.00 stable release. -------------------------------------------------------------------
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| Tags |
| alert, process, rules, ticket |
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