Problem with Email links in tickets

Benji · **Problem with Email links in tickets -** 16-11-2006, 05:58 PM

We have version 3.00.90 and when we reply to tickets etc.. there are no links so that the user can quickly access the ticket.

With the version that I have should it automatically put this on a ticket or do I have to adjust something to make it work ?

Hope this makes sense and HELP !

Mahesh Slaria · 16-11-2006, 06:21 PM

Hi,

Quote:

Originally Posted by Benji

We have version 3.00.90 and when we reply to tickets etc.. there are no links so that the user can quickly access the ticket.

With the version that I have should it automatically put this on a ticket or do I have to adjust something to make it work ?

Hope this makes sense and HELP !

This feature is implemented in our latest build. Please upgrade your helpdesk to our latest buid and this will resolve your issue.

Regards,

Mahesh Slaria

Benji · 10:03 AM

I have now upgraded to the latest build and I have reverted the templates and I have cleared out the cache. Buit I am still not getting links on my ticket emails. Any ideas ?

When I restored the template submitticketconfirm and save it the status changes to modified and this is the same with emailstaffreply.

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Benji Offline New Member Posts: 24 Join Date: Jun 2006	Problem with Email links in tickets - 16-11-2006, 05:58 PM We have version 3.00.90 and when we reply to tickets etc.. there are no links so that the user can quickly access the ticket. With the version that I have should it automatically put this on a ticket or do I have to adjust something to make it work ? Hope this makes sense and HELP !

Benji Offline New Member Posts: 24 Join Date: Jun 2006	05-12-2006, 09:39 AM I have now upgraded to the latest build and I have reverted the templates and I have cleared out the cache. Buit I am still not getting links on my ticket emails. Any ideas ? When I restored the template submitticketconfirm and save it the status changes to modified and this is the same with emailstaffreply. Last edited by Benji; 05-12-2006 at 10:03 AM.