Kayako logo
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.

Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#1) Old
esteban Offline
Member
 
Posts: 43
Join Date: May 2006
Unhappy Problem with emails - 14-09-2006, 10:01 AM

When i go to www.mydomain.com/support/cron/index.php_t=parser

i get redirected to my homepage, as the file does not exist, but when i connect through FTP i can see that folder and the index.php :S
   
Reply With Quote
  (#2) Old
supportskins Offline
Senior Member
 
supportskins's Avatar
 
Posts: 3,566
Join Date: Aug 2006
Location: Mumbai, India
14-09-2006, 12:46 PM

Check your server error_log for any reported errors.



Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support
Our Skins and Services - http://www.supportskins.com/store/
SupportSkins.com - http://www.supportskins.com/
   
Reply With Quote
  (#3) Old
bear Offline
Community Moderator
 
Posts: 677
Join Date: Jan 2005
14-09-2006, 12:49 PM

index.php_t=parser is not a valid address.
   
Reply With Quote
  (#4) Old
turbo Offline
New Member
 
Posts: 11
Join Date: Jun 2006
14-09-2006, 01:23 PM

Quote:
Originally Posted by bear
index.php_t=parser is not a valid address.
Try using "index.php?_t=parser" instead.
   
Reply With Quote
  (#5) Old
esteban Offline
Member
 
Posts: 43
Join Date: May 2006
14-09-2006, 03:25 PM

i did it with that, and i get internal server error
   
Reply With Quote
  (#6) Old
supportskins Offline
Senior Member
 
supportskins's Avatar
 
Posts: 3,566
Join Date: Aug 2006
Location: Mumbai, India
14-09-2006, 03:37 PM

Quote:
Originally Posted by esteban
i did it with that, and i get internal server error
Did you check the server error_log if anything is recorded.



Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support
Our Skins and Services - http://www.supportskins.com/store/
SupportSkins.com - http://www.supportskins.com/
   
Reply With Quote
  (#7) Old
esteban Offline
Member
 
Posts: 43
Join Date: May 2006
14-09-2006, 03:42 PM

[2006-09-14 10:42:00]: error: file is writable by others: (/home/wiredho/public_html/esupport/cron/index.php)
   
Reply With Quote
  (#8) Old
esteban Offline
Member
 
Posts: 43
Join Date: May 2006
14-09-2006, 03:43 PM

i also dont know what exactly shoud i add to the CronJob of my cPanel
   
Reply With Quote
  (#9) Old
Neil-UKWSD Offline
Member
 
Neil-UKWSD's Avatar
 
Posts: 865
Join Date: Jun 2003
Location: United Kingdom
14-09-2006, 08:53 PM

Hi,

Make sure the file is CHMOD 755, form that error sounds like you have it set to CHMOD 777.


Neil Wood | UK Web.Solutions Direct Ltd

UK cPanel/WHM hosting accounts
http://ukwebsolutionsdirect.co.uk
   
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads
Thread Thread Starter Forum Replies Last Post
Problem sending AOL emails through supportsuite anythinggi SupportSuite, eSupport and LiveResponse 6 18-01-2007 11:12 PM
Problem With Emails Not Being Sent Jailbreak SupportSuite, eSupport and LiveResponse 4 27-09-2006 08:42 PM
Solving problem: eSupport sends emails to staff addres instead of Email Queue address tonila Developers & Code 0 16-05-2006 12:03 PM
Problem with emails will pay or trade for service webchats Developers & Code 11 03-02-2006 12:35 AM



Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
vBulletin Skin developed by: vBStyles.com


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46