Problem with fetching e-mails from POP3

mjokiel · **Problem with fetching e-mails from POP3 -** 10-03-2008, 03:34 PM

Welcome,

I have a problem with eSupport. Cron works as:

0/5 * * * * wget -O /dev/null http://e-pomoc.info/cron/index.php?_t=parser

but it doesn't fetch e-mails from an account.

When i am trying to run http://e-pomoc.info/cron/index.php?_t=parser in IE there is only blank page.

Best regards,
Mariusz Jokiel

craigbrass · 10-03-2008, 04:37 PM

Try getting it to run http://e-pomoc.info/cron/index.php instead. Also check Admin CP -> Scheduled Tasks -> Manage has POP / IMAP Parser enabled.

mjokiel · 10-03-2008, 05:30 PM

Quote:

Originally Posted by craigbrass

Try getting it to run http://e-pomoc.info/cron/index.php instead. Also check Admin CP -> Scheduled Tasks -> Manage has POP / IMAP Parser enabled.

I have POP / IMAP Parser enabled and tried to run http://e-pomoc.info/cron/index.php but it still blank page and only Gif Image, 1x1 pixels shown.

Best regards,
Mariusz Jokiel

supportskins · 10-03-2008, 05:34 PM

A link to your phpinfo will help. Make sure your PHP is compiled with IMAP support.

mjokiel · 10-03-2008, 05:37 PM

Quote:

Originally Posted by supportskins

A link to your phpinfo will help. Make sure your PHP is compiled with IMAP support.

My link to PHP info:

"http://e-pomoc.info/info.php"

supportskins · 10-03-2008, 05:43 PM

Your PHP settings seem fine. Check your server error_log for any reported error. If the issue persists, feel free to create a support ticket with Kayako from your Members Area profile at http://members.kayako.net/.

craigbrass · 10-03-2008, 06:05 PM

I thought it was only *supposed* to show a blank 1px by 1px square...

mjokiel · 10-03-2008, 06:22 PM

Quote:

Originally Posted by craigbrass

I thought it was only *supposed* to show a blank 1px by 1px square...

No, it shows 1px by 1px square.
A support tell me to change a parameters in php:

a) max_execution_time = 600
b) max_input_time = 600
c) memory_limit = 512M
d) upload_max_filesize = 20M

but it didn't help me.

I paid a license for a product which doesn't works and neither Kayako doesn't know why it doesn't works.

Maybe I should install some other version?

craigbrass · 10-03-2008, 06:27 PM

It is supposed to show the 1x1px square when you go to it directly. Have you tried running the cron on that and checking it is set to enabled like I mentioned above? Does it pull the mail then?

mjokiel · 10-03-2008, 06:32 PM

I don't understand. How do you suggest to run a cron?

I am using wget http://e-pomoc.info/cron/index.php.

supportskins · 10-03-2008, 06:42 PM

Have you tried checking your server error_log?

mjokiel · 10-03-2008, 06:46 PM

Yes, there are no errors.

It couldn't be that somebody selling software which doesn't works. I read that other users had the same problem.

mjokiel · 11-03-2008, 04:23 PM

I would like to ask you (these people which doesn't have such problem) what version of eSupport do you use, could you give me some link to your phpinfo() that i could check and compare variables, because support writes to me with this problem and they doesn't know.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
New Client Reply: Problem in Mails	znetindia	SupportSuite, eSupport and LiveResponse	4	29-09-2007 09:43 AM
Upgrading from 3.11.00 broke my mail parser.	netFusion	Installation & Upgrading	18	02-08-2007 04:00 PM
UserName or Password is incorrect	NC Software	SupportSuite, eSupport and LiveResponse	0	01-08-2007 03:50 PM
Pop3 fetching working in a strange way	Deepak	SupportSuite, eSupport and LiveResponse	0	01-05-2006 05:19 PM

mjokiel Offline New Member Posts: 9 Join Date: Mar 2008	Problem with fetching e-mails from POP3 - 10-03-2008, 03:34 PM Welcome, I have a problem with eSupport. Cron works as: 0/5 * * * * wget -O /dev/null http://e-pomoc.info/cron/index.php?_t=parser but it doesn't fetch e-mails from an account. When i am trying to run http://e-pomoc.info/cron/index.php?_t=parser in IE there is only blank page. Best regards, Mariusz Jokiel

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	10-03-2008, 04:37 PM Try getting it to run http://e-pomoc.info/cron/index.php instead. Also check Admin CP -> Scheduled Tasks -> Manage has POP / IMAP Parser enabled. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India	10-03-2008, 05:34 PM A link to your phpinfo will help. Make sure your PHP is compiled with IMAP support. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	10-03-2008, 06:05 PM I thought it was only supposed to show a blank 1px by 1px square... Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,753 Join Date: Jun 2005 Location: Cumbria, UK	10-03-2008, 06:27 PM It is supposed to show the 1x1px square when you go to it directly. Have you tried running the cron on that and checking it is set to enabled like I mentioned above? Does it pull the mail then? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

mjokiel Offline New Member Posts: 9 Join Date: Mar 2008	10-03-2008, 06:32 PM I don't understand. How do you suggest to run a cron? I am using wget http://e-pomoc.info/cron/index.php.

supportskins Offline Senior Member Posts: 3,852 Join Date: Aug 2006 Location: Mumbai, India	10-03-2008, 06:42 PM Have you tried checking your server error_log? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

mjokiel Offline New Member Posts: 9 Join Date: Mar 2008	10-03-2008, 06:46 PM Yes, there are no errors. It couldn't be that somebody selling software which doesn't works. I read that other users had the same problem.

mjokiel Offline New Member Posts: 9 Join Date: Mar 2008	11-03-2008, 04:23 PM I would like to ask you (these people which doesn't have such problem) what version of eSupport do you use, could you give me some link to your phpinfo() that i could check and compare variables, because support writes to me with this problem and they doesn't know.