problem login in .... Urgent help needed - Kayako

alharbi · **problem login in .... Urgent help needed -** 06-07-2007, 06:12 PM

Hi
Since the second day I have installed ESupport
I'm not able to login ... and every time I try login i got this message
"Session Expired Due to Inactivity"
I tried empty the Session table on the database .. but nothing happend.
I have cleared my browser cash and deleted everything but still not fixed.
I also tried different browser "Firefox" and the problem still here.

how can solve this issue it's driving me Carzy

Siora · 06-07-2007, 06:24 PM

Are you the only admin? If not, get another admin to reset your password and see if that helps.

alharbi · 06-07-2007, 07:08 PM

Hi
I'm the only admin ...

craigbrass · 06-07-2007, 08:05 PM

That is a VERY weird problem. Never come across such an issue. What browser are you using?

alharbi · 06-07-2007, 09:41 PM

Hi craigbrass
I'm using FireFox and sometimes AvantBrowser
but this problem is with both of them

thank you

craigbrass · 06-07-2007, 09:59 PM

I assume your on the latest stable version of Kayako?

(It's Craig by the way. Brass is my surname

)

alharbi · 06-07-2007, 10:16 PM

Hi all
thank you Craig for your interest..
I SOLVED IT

I will tell you how .. for users that may have similar problem in the future.
I used a Free program called "Hotspot Shield" this proram give you a static IP and anonymous browse.
http://www.download.com/Hotspot-Shie...-10631434.html
I tried it and I loged in very fast and secure

so far so good.

After I solved it ... I found this link on Kayako Support
http://support.kayako.com/index.php?...barticleid=107

thank you all, it means alot to me.

alharbi

craigbrass · 06-07-2007, 11:23 PM

Great. Glad to hear you got it sorted!

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Siora Offline Member Posts: 1,283 Join Date: Apr 2007 Location: Toronto Canada	06-07-2007, 06:24 PM Are you the only admin? If not, get another admin to reset your password and see if that helps. Siora Solutions Inc. www.sioraIT.com

alharbi Offline New Member Posts: 8 Join Date: Jul 2007	06-07-2007, 07:08 PM Hi I'm the only admin ...

craigbrass Offline Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK	06-07-2007, 08:05 PM That is a VERY weird problem. Never come across such an issue. What browser are you using? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

alharbi Offline New Member Posts: 8 Join Date: Jul 2007	06-07-2007, 09:41 PM Hi craigbrass I'm using FireFox and sometimes AvantBrowser but this problem is with both of them thank you

craigbrass Offline Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK	06-07-2007, 09:59 PM I assume your on the latest stable version of Kayako? (It's Craig by the way. Brass is my surname ) Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK	06-07-2007, 11:23 PM Great. Glad to hear you got it sorted! Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger