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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| New Member Posts: 4 Join Date: Apr 2008 eSupport Owned License | problem receiving ticket -
22-04-2008, 09:48 AM
Hi, I had to reinstall my server. Now I restored everything including kayako. I can browse it fine but when I send a mail to support@domain.com. Its not creating ticket. Any idea? |
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(#2)
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| Operations Manager  |
22-04-2008, 10:10 AM
Hi Hardy, Did you recreate your mail forwarders/aliases? -------------------------------------------------------------------
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(#3)
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| New Member Posts: 4 Join Date: Apr 2008 eSupport Owned License |
22-04-2008, 10:14 AM
Hi, I didn't recreated email/forwarders. Please explain me in bit details for better understanding. |
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(#4)
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| Operations Manager |
22-04-2008, 10:15 AM
Hi hardy, Please refer to the user manual (Redirecting) for instructions on installation and configuring e-mail piping for your server. -------------------------------------------------------------------
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(#5)
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| New Member Posts: 4 Join Date: Apr 2008 eSupport Owned License |
22-04-2008, 10:17 AM
Hi, can you give me the link please? |
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(#6)
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| Operations Manager |
22-04-2008, 10:22 AM
I did in the post above  Code: http://docs.kayako.net -------------------------------------------------------------------
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(#7)
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| New Member Posts: 4 Join Date: Apr 2008 eSupport Owned License |
22-04-2008, 11:32 AM
Hi, Thanks, I will check it out. |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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