problem with REPLY emails

[russmichaels]

Here is the scenario

We have 3 template groups (companies), company1, company2 and company3
We also have separate depts for each group
General Support (company1)
General Support (company2)
General Support (company2)

Each one has its own PIPE in the email queues and each has different email address.
support@company1.com
support@company2.com
etc

Sometimes tickets come in to the wrong group and we need to change this, but there does not appear to be any way to do this.
We can change the dept, but this then gives us a list of incorrect email addresses.

We want to move the ticket to
group: Company1
dept: General Support (company1)
email: support@company1.com

but this is not possible. All we can do is change the dept, but as the group is not the correct one form the dept, it does not give us the correct FROM address to choose from.