Problem upload files larger than 128kb

[tarrinho]

Hi,

I have a kayako instaled in https://servicos.multicert.com. (client side)

When I try to upload files bigger than 128kb, I get this error:

413 - Request Entity Too Large

The requested resource
/suporte/staff/index.php
does not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit.


It works fine with files less than 128kbytes.

Thanks,
Pedro Tarrinho

[craigbrass]

Dear Pedro,

Can you put the following code into a php file and upload it to the same directory as Kayako.

<?php
phpinfo();
?>

Once you have done this, can you let me have the URL of the file and I will take a look at your PHP setup which should help find out why that error is occurring. It could be your PHP upload limit is set as 128kb but I doubt it due to that being such a small file size (it is usually set at 2MB+).

Best Regards,
Craig Brass

[bear]

Maybe it's just the Kayako settings on attachment file sizes. I'd check that first, myself.
AdminCP->tickets->attachment types.

Moved to proper forum

[craigbrass]

I wouldn't of thought the attachment setting would cause a PHP based error though. A PHP based error maybe...

[bear]

Possibly. Seemed awfully small to me for being a PHP error, and I seem to recall from the last Kayako I configured that the default settings are around that amount...I think.

[craigbrass]

Actually, wait. Thats a HTTP error. Could be something beyond PHP causing this issue (ie Apache or which ever web server is being used)...

[Sheep]

Seems to be a classic php.ini configuration limit ... but the size is strangely small.
Create a .htaccess file in the kayako root directory with the following content

php_value upload_max_filesize 5000000
php_value post_max_size 5000000

5MB should be enougth

(First post - Greetings everyone)

[tarrinho]

Craig Brass,

the file was created and its accessible here:
https://servicos.multicert.com/suporte/phpinfo.php

But I don't belive its a php problem.

I've just remove the following configuration from the apache(2.0.52)
server:
<Location /suporte/staff>
SSLOptions +StdEnvVars +ExportCertData +CompatEnvVars
SSLVerifyClient require
SSLVerifyDepth 2
AllowOverride All
</Location>

And it worked fine.I mean, I was able to upload a file with size 6.7 Mb.

The error I get from the apache logs is:
request body exceeds maximum size for SSL buffer, referer:
https://servicos.multicert.com/supor...&_a=insertfile
could not buffer message body to allow SSL renegotiation to proceed,
referer:
https://servicos.multicert.com/supor...&_a=insertfile


The problem is that this is a secure server and its required to use personal id certificates.


Thanks for the help.
Hugs,
Tarrinho

[tarrinho]

Hi,

Problem resolved.

http://issues.apache.org/bugzilla/sh...gi?id=39243#c7


Thanks for your help!

Hugs,
Tarrinho

[Jamie Edwards]

Hi Tarrinho,

Glad you have it sorted and thanks for posting that.