Problems after upgrade to PHP5 - Kayako

MarcelC · **Problems after upgrade to PHP5 -** 03-02-2008, 04:20 PM

When somebody sents an email to support@domain.com it doesn't land in esupport anymore since the PHP and Zend upgrade.

eSupport: v 3.11.01
PHP: v 5.2.4
Zend Engine: v2.2.0, Zend Optimizer: v3.2.2

The eSupport settings have not been changed, what could be wrong here ?

craigbrass · 03-02-2008, 04:45 PM

Can you create a PHP Info file and link to it here?

MarcelC · 03-02-2008, 04:57 PM

Hi Craig,

the phpinfo is here.

Thanks for having a look.

**Jamie Edwards** · 03-02-2008, 05:01 PM

It looks as though your PHP installation has not been compiled with mbstring support - this is a requirement.

Similar thread: piping worked for months - then suddenly stopped

MarcelC · 03-02-2008, 06:44 PM

I compiled mbstring, please see phpinfo again, but still no luck with emails send.

What else could be the problem ?

craigbrass · 03-02-2008, 07:31 PM

I get 404 error when going to that php info page.

MarcelC · 03-02-2008, 07:35 PM

Sorry Craig, I forgot I had removed for security reasons.
It is there now again.

craigbrass · 03-02-2008, 08:00 PM

"mbstring.language Japanese". That may be causing the issue.

MarcelC · 03-02-2008, 08:08 PM

Should this be set to English or Dutch (native language) ?

MarcelC · 03-02-2008, 08:34 PM

A /scripts/upcp on the cPanel server did the trick, the language setting is still the same.

Problem solved.

craigbrass · 03-02-2008, 09:14 PM

Hmm, ok. Glad it is sorted anyway.

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MarcelC Offline Member Posts: 99 Join Date: Jul 2004 Location: Netherlands	Problems after upgrade to PHP5 - 03-02-2008, 04:20 PM When somebody sents an email to support@domain.com it doesn't land in esupport anymore since the PHP and Zend upgrade. eSupport: v 3.11.01 PHP: v 5.2.4 Zend Engine: v2.2.0, Zend Optimizer: v3.2.2 The eSupport settings have not been changed, what could be wrong here ? Regards, MarcelC

craigbrass Offline Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK	03-02-2008, 04:45 PM Can you create a PHP Info file and link to it here? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

MarcelC Offline Member Posts: 99 Join Date: Jul 2004 Location: Netherlands	03-02-2008, 04:57 PM Hi Craig, the phpinfo is here. Thanks for having a look. Regards, MarcelC

MarcelC Offline Member Posts: 99 Join Date: Jul 2004 Location: Netherlands	03-02-2008, 06:44 PM I compiled mbstring, please see phpinfo again, but still no luck with emails send. What else could be the problem ? Regards, MarcelC

craigbrass Offline Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK	03-02-2008, 07:31 PM I get 404 error when going to that php info page. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

MarcelC Offline Member Posts: 99 Join Date: Jul 2004 Location: Netherlands	03-02-2008, 07:35 PM Sorry Craig, I forgot I had removed for security reasons. It is there now again. Regards, MarcelC

craigbrass Offline Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK	03-02-2008, 08:00 PM "mbstring.language Japanese". That may be causing the issue. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

MarcelC Offline Member Posts: 99 Join Date: Jul 2004 Location: Netherlands	03-02-2008, 08:08 PM Should this be set to English or Dutch (native language) ? Regards, MarcelC

MarcelC Offline Member Posts: 99 Join Date: Jul 2004 Location: Netherlands	03-02-2008, 08:34 PM A /scripts/upcp on the cPanel server did the trick, the language setting is still the same. Problem solved. Regards, MarcelC

craigbrass Offline Senior Member Posts: 5,928 Join Date: Jun 2005 Location: Cumbria, UK	03-02-2008, 09:14 PM Hmm, ok. Glad it is sorted anyway. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger