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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 52 Join Date: Aug 2006 Location: Midland, TX | Problems with AOL users -
25-08-2006, 01:29 PM
Recently, I noticed that AOL users cannot login... it takes them back to the homepage with out completing the login... No errors or anything? any Ideas? I still can not log into the bug system... President ITechWest www.itechwest.com support.itechwest.com Live US Tech Support Help Desk Provider www.helpdeskhosting.net coming soon Affiliates wanted, Click Here for more info. |
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(#2)
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| New Member Posts: 14 Join Date: Jun 2006 |
25-08-2006, 02:19 PM
Quote:
AOL-Users may try this: Open http://www.t-blanken.de/getIp.php in Browser, you'll see your public IP. Now press F5 (reload page) after waiting some time and check if the ip changes. I actually don't know about kayakos sessiondata-concept, if it's bound to the ip, this could be the problem. Torben | |
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(#3)
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| Community Moderator  Posts: 795 Join Date: May 2005 Location: Henderson, Nevada |
26-08-2006, 02:36 PM
Yes I am having the same problem... Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.com MSN: Steve.Lawrence@Digital-Mayhem.com GTALK: Steve.Lawrence@Digital-Mayhem.com YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important Posting & You |
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(#4)
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| Member Posts: 52 Join Date: Aug 2006 Location: Midland, TX |
26-08-2006, 02:37 PM
I know it has to do with cookies and their security suite... I just am not sure how to get around it President ITechWest www.itechwest.com support.itechwest.com Live US Tech Support Help Desk Provider www.helpdeskhosting.net coming soon Affiliates wanted, Click Here for more info. |
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(#5)
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| Member Posts: 343 Join Date: Sep 2003 Location: My wife calls it the doghouse... |
26-08-2006, 07:14 PM
I know there was a parameter, posted somewhere here by Varun, that could be used to disable the ip checking in the session data for the v3 LiveResponse a while back. I don't know if that same parameter applied to eSupport as well though. Have you tried that one yet? Web Site: http://www.netFusionKC.com Web Store: https://www.netfusionkc.com/store/  Anything I say or do is my own opinion and may make absolutely no sense to anyone but me... |
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