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SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
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(#1)
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| Member Posts: 99 Join Date: Jul 2006 |  Problems with Autoclose Emails -
21-05-2007, 02:45 AM
Has anyone else had problems with autoclose emails? The emails sent from our SupportSuite installation are totally unintelligible. We've been having this problem since the beginning and getting a lot of heat from our users who keep asking why we're sending them garbage. Our autoclose emails read like this: Quote:
We've also tried clearing our caches several times. We're using 3.10.02 Stable on php 5.21 and mysql 5.027 Any help or insight would be greatly appreciated. We have been unable to resolve this with Kayako for months. | |
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(#2)
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| Senior Member  Posts: 3,850 Join Date: Aug 2006 Location: Mumbai, India |
21-05-2007, 09:51 AM
We use autoclose feature for our helpdesk and it works absolutely fine -- no garbage mails neither have we received complains from any of our clients. In your case, are you using any other language than english for your helpdesk? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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(#3)
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| Member Posts: 99 Join Date: Jul 2006 |
31-05-2007, 02:47 PM
We have our SupportSuite using 4 languages, including English. This is a persistent problem. For anyone who want to test, please go to www.phonic.com/contact/ |
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