Problems inserting predefined replies-- Firefox

[h8stn4d]

I have searched and have not seen this discussed.

When using Firefox (but not IE), SupportSuite ALWAYS inserts a predefined response at the bottom of the reply. For example, if I am in a ticket and press the "Q" button to include the quote, then press CTRL-HOME to get to the top of the reply, then insert a predefined reply, the reply will STILL go to the bottom of the reply--below the quoted email.

Can this be fixed?
Here is my install:

Product: SupportSuite Version: 3.10.02 Build Type: STABLE Build Date: 05 Mar 2007 01:14:35 AM

[richm]

I see the same thing with FF.

Workaround (kinda lame, but works and only takes a couple of secs)

• Click the Q to quote
• ctrl-a
• ctrl-x
• Insert pre-defined reply
• Click in the text window to focus
• ctrl-end
• ctrl-v
• click send

HTH,

Rich

[h8stn4d]

Originally Posted by rixm

I see the same thing with FF.

Workaround (kinda lame, but works and only takes a couple of secs)

• Click the Q to quote
• ctrl-a
• ctrl-x
• Insert pre-defined reply
• Click in the text window to focus
• ctrl-end
• ctrl-v
• click send

HTH,

Rich

Yeah; I managed to figure that one out...seems like a major, unnecessary, pain in the neck. Would prefer it to actually work the way it is supposed to....

OR, at least create a HOTKEY for inserting a quote...that way, I can do this all using a macro. Right now, I have to hit the quote button manually...another pain in the neck.