Problems with languages

[jeroeninspain]

We deal with customers from the UK, Spain and throughout scandanavia,
however for some reason when we receive our support tickets written in spanish and scandanavian may of the special characters like "Ä,Å,Ö" are displayed as chinese symbols like this "ogs堧j? p堡t".

is there an easy fix for this, i have tried adding languages in the cp and changing the charset for them but this has not solved the problem. We do not want to translate the control panel, only to be able to read the incoming tickets. I should also add that when we reply in these languages that the system reads our input without any problems.

Please help me solve this problem.
jeroeninspain
webmaster@firstcargroup.com

[jeroeninspain]

Have tried adding languages and changing the iso, but no luck. Anybody have any suggestions please. it is very hard to read some of our tickets when all the characters are displayed as chinese symbols.

does anybody else have this problem?

[zoe]

What Im doing is selecting lenguage from Suite configuration and editing lenguage Spanish phrases manually.

The problem is that sometimes the button "update" is not available in all the pages where Im editing, so I cant...

Anyone can check this out plz?

[Varun Shoor]

Originally Posted by zoe

What Im doing is selecting lenguage from Suite configuration and editing lenguage Spanish phrases manually.

The problem is that sometimes the button "update" is not available in all the pages where Im editing, so I cant...

Anyone can check this out plz?

Can you please take a screenshot of this?

Regards,

Varun Shoor

[Nika Gerson Lohman]

Dear Jeroen,

I have the same issue - did you ever resolve this?

Varun, any suggestions?

Regards,

Nika.

PS. I tried both UTF-8 and ISO-8859-1 in my en-us.php file...

[Nika Gerson Lohman]

Sorry, turned out my last en-us wasn't saved. It works fine with UTF-8, but causes issues when you use ISO-8859-1 in your en-us.php file...

Regards,

Nika.

[Nika Gerson Lohman]

What I am not able to solve is that the accents are displayed incorrectly in the webinterface. Tried all combinations in en-us.php, but none change the appearance of the webinterface.

Instead of for instance "accént" it displays "accént".

(in the e-mail with ISO8859-1 encoding and charset it displayed "acc鮴" btw.)

Who can help?

Regards,

Nika.

[Nika Gerson Lohman]

Fixed this by editing the charset in the outgoing mail php file. Why doesn't it pickup the charset required for the language?

modified
C:\Inetpub\wwwroot\includes\functions_mail.php

replaced
$this->build_params['html_charset'] = $_SWIFT["language"]["html_charset"];
$this->build_params['text_charset'] = $_SWIFT["language"]["text_charset"];
$this->build_params['head_charset'] = $_SWIFT["language"]["text_charset"];

with
$this->build_params['html_charset'] = 'iso-8859-1';
$this->build_params['text_charset'] = 'iso-8859-1';
$this->build_params['head_charset'] = 'iso-8859-1';

Regards,

Nika.

[waaw]

OH! I can not open the file of functions_mail.php

[VPBX]

I can open function_mail.php but everything is encrypted, so I cant cahnge anything? I have a leased version of the Kayako supportsuite

[pika]

Originally Posted by Nika Gerson Lohman

Fixed this by editing the charset in the outgoing mail php file. Why doesn't it pickup the charset required for the language?



Regards,

Nika.

I have made changes on your specified file, but it hasn't this problem....