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mm1250 Offline
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Proper way for upgrading. - 15-11-2007, 03:53 PM

I wanted to know what is the right way to do a upgrade. When uploading, do I delete the old support folder and re-upload a whole new support folder for the new version or do I just upload the file OVEr the existing support folder?
   
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Jamie Edwards Offline
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15-11-2007, 04:15 PM

Hi there,

You can do either - I simply just replace all of the files. Remember to delete the new config folder so that it does not overwrite your database and locale settings.


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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mm1250 Offline
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16-11-2007, 03:43 AM

Thanks.
   
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