Public Alerts for department members only

[Grantm]

Hi,

is it possible to set a up a public ticket alert, that will only alert members of a single department, rather than all staff?

thanks

[supportskins]

You can try changing the alert to run only for assigned departments.

[Matthew]

Originally Posted by Grantm

Hi,

is it possible to set a up a public ticket alert, that will only alert members of a single department, rather than all staff?

thanks

Isn't it that way by default? I mean, doesn't the alert mechanism only send to staff with access to the department which is generating the alert?

[supportskins]

From what I understand, if A B and C are assigned to the Support department when the alert email is sent to all 3. He wants it to send it to one of them and not all 3.

[Grantm]

Thanks for your interest. Here is my question re-worded.

Say we have 20 staff spread over 3 different departments. (IT, reports, e-support)
example: I would like an alert sent only to the members of the reports department.
The way I read the system notes, is that If the alert is "Public," it will be sent to all staff users, so I look at the Filter by department, where the alert will only be sent for tickets within that department. Does that mean the ticket alert will only be sent to people in the reports department, or will ALL staff be sent an alert when the reports department is assigned a ticket? I just need some clarification before assigning the Alert.

thanks

Grant

[supportskins]

The software will send out notifications only to the assigned staff users for the department in which the action was carried out for - new ticket, client reply, etc. It will not send email notification to the users who are not assigned to that department.