Pull down menus error in built 3_00_28

digitalrev · 03:02 PM

After upgrading from 3_00_13 to 3_00_28 (yes we have performed the template restore), none of the pull down menu works. We got error message in IE:

Line: 1441
Char: 22307
Error: '_h._G[...]' is null or not an object
Code: 0
URL: http://www.mydomain.com/staff/index...re&_a=dashboard

Any idea on how to solve this?

Update: 19 days after i posted this post, there is still no solution from Kayako.

digitalrev · 13-12-2005, 06:59 PM

Anyone?

acidbox · 13-12-2005, 08:04 PM

Try reverting your templates and clearing your cache. Seemed to work for us.

wipl · 09:08 PM

I'm facing same problem on one of my customer's helpdesk. We recently upgraded it from 3.00.13 t0 3.00.28 & since then the problem of drop down menu is coming. For some reason the Pull down menus don't work, the files/cache directory is correctly set as 777 I even tried deleting the cache, upgrading to the release 3.00.29 but its still the same.

Any suggestions to fix this problem would be highly appreciated.

wlanier · 26-12-2005, 10:31 PM

We are also having the same problem. We upgrade from version to to 3.00.24 and it all seemed to work for about a week, then we started getting the error:
Line: 1441
Char: 22307
Error: '_h._G[...]' is null or not an object

We upgraded to 3.00.28 today and it didn't help.

NC Software · 27-12-2005, 02:15 AM

Count me in, build 32, no good, same error!

Windows Server 2003 / IIS 6 / PHP 5

taylr · **We have same problem -** 29-12-2005, 08:30 PM

Having same problem here. Is there a fix for it yet?????

wipl · 29-12-2005, 08:58 PM

Let me know when you find any solution, my client's helpdesk has become completly useless due to this and she might switch over to another option if this problem is not sorted out soon.

NC Software · 29-12-2005, 09:02 PM

This is shocking! I reported the bug, received no response. It's reported on this forum, no response from anyone Kayako! This is a bug that renders the application absolutely useless and not seeing one acknowledgement or estimate for a fix is shocking!

digitalrev · 01-01-2006, 02:58 PM

Still no solution? The app is now useless, and we have to switch back to good old emails. Some ackowldgement from Kayako is urgently needed!

NC Software · 01-01-2006, 04:37 PM

Kayako can't respond to your tickets, they use Kayako!

digitalrev · 01-01-2006, 04:42 PM

Hi NC, we are on Windows server as well. Perhaps the pull down menu doesn't work on Windows? They should have tested it on windows server if they claim to support it.

training · 01-01-2006, 06:06 PM

I have the same problem

PDXMan · **Mac OSX Too. . . -** 02-01-2006, 12:25 AM

And here all this time I thought this was a Mac FireFox issue.

I only have this issue in FireFox 1.5 so I just switched to Safari or Camino and they seem to work fine in these two browsers.

NC Software · 02-01-2006, 01:35 AM

Using Windows 2003 / IE6.Latest

Let me say again, My SupportSuite is UNUSABLE, I reported this bug and have not received one e-mail reply to my ticket OR one iota out of Kayako regarding the many threads about this issue on these forums. SAD!

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digitalrev Offline New Member Posts: 4 Join Date: Aug 2004	13-12-2005, 06:59 PM Anyone?

acidbox Offline Member Posts: 35 Join Date: Sep 2005	13-12-2005, 08:04 PM Try reverting your templates and clearing your cache. Seemed to work for us.

wlanier Offline New Member Posts: 2 Join Date: Dec 2005	26-12-2005, 10:31 PM We are also having the same problem. We upgrade from version to to 3.00.24 and it all seemed to work for about a week, then we started getting the error: Line: 1441 Char: 22307 Error: '_h._G[...]' is null or not an object We upgraded to 3.00.28 today and it didn't help.

NC Software Offline Member Posts: 523 Join Date: Dec 2005 Location: Sitting	27-12-2005, 02:15 AM Count me in, build 32, no good, same error! Windows Server 2003 / IIS 6 / PHP 5 Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.30.02 STABLE

taylr Offline New Member Posts: 9 Join Date: Apr 2004	We have same problem - 29-12-2005, 08:30 PM Having same problem here. Is there a fix for it yet?????

wipl Offline New Member Posts: 26 Join Date: Apr 2004	29-12-2005, 08:58 PM Let me know when you find any solution, my client's helpdesk has become completly useless due to this and she might switch over to another option if this problem is not sorted out soon. Ravish Webspiders Interweb Pvt. Ltd. http://Reseller2Host.Com

NC Software Offline Member Posts: 523 Join Date: Dec 2005 Location: Sitting	29-12-2005, 09:02 PM This is shocking! I reported the bug, received no response. It's reported on this forum, no response from anyone Kayako! This is a bug that renders the application absolutely useless and not seeing one acknowledgement or estimate for a fix is shocking! Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.30.02 STABLE

digitalrev Offline New Member Posts: 4 Join Date: Aug 2004	01-01-2006, 02:58 PM Still no solution? The app is now useless, and we have to switch back to good old emails. Some ackowldgement from Kayako is urgently needed!

NC Software Offline Member Posts: 523 Join Date: Dec 2005 Location: Sitting	01-01-2006, 04:37 PM Kayako can't respond to your tickets, they use Kayako! Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.30.02 STABLE

digitalrev Offline New Member Posts: 4 Join Date: Aug 2004	01-01-2006, 04:42 PM Hi NC, we are on Windows server as well. Perhaps the pull down menu doesn't work on Windows? They should have tested it on windows server if they claim to support it.

training Offline New Member Posts: 6 Join Date: Dec 2005	01-01-2006, 06:06 PM I have the same problem

PDXMan Offline New Member Posts: 13 Join Date: Jun 2005	Mac OSX Too. . . - 02-01-2006, 12:25 AM And here all this time I thought this was a Mac FireFox issue. I only have this issue in FireFox 1.5 so I just switched to Safari or Camino and they seem to work fine in these two browsers.

NC Software Offline Member Posts: 523 Join Date: Dec 2005 Location: Sitting	02-01-2006, 01:35 AM Using Windows 2003 / IE6.Latest Let me say again, My SupportSuite is UNUSABLE, I reported this bug and have not received one e-mail reply to my ticket OR one iota out of Kayako regarding the many threads about this issue on these forums. SAD! Neal Culiner NC Software, Inc. Visual Basic .NET Forums 3.30.02 STABLE