Purpose of the little flower? asterisk? icon

[richm]

Hi,

I can't seem to locate the significance of the little flower? asterisk? icon at the begining of every subject in the manage tickets window.

(screenshot attached)

Anyone know what this is for?

Thanks,

Rich

[Brent]

Thats a good question - does not seem to be in the Staff manual that i can find

[caitlyntw]

A lot of our users complain about the speed of SupportSuite. I would suggest Kayako to remove all redundant features and graphics that don't make common sense and just slow down the app.

[craigbrass]

Right, I have looked in templates and it says :-

<td align="left" valign="middle" colspan="5"><img src="<{$themepath}>icon_ticketbullet.gif" border="0" align="absmiddle" /><a

This means it is for decoration purposes only.

caitlyntw, if you want to remove this bullet, simply remove the above code and title column code for this.

[Jamie Edwards]

That is correct - it is a non-functional, cosmetic feature.

[bear]

Originally Posted by Jamie Edwards

That is correct - it is a non-functional, cosmetic feature.

Not sure it was originally intended to be only decorative, though. There are two of them in the download, "notreplied" and "replied". Notreplied is the one shown. Maybe at some point this was meant to show if the client or the support person had last replied? Or maybe that only works when you have the "replied" column disabled in the view?

Kind of like a person's appendix...still there, maybe causing trouble, but not terribly useful.

[Jamie Edwards]

To begin with, functionality for this icon was intended but never made it. But, the icon was kept in the list anyway.

[supportskins]

The icon was "supposed to" change colours according to Ticket properties (binded with ticket status I guess). But the feature did not work as expected neither did the Varun notice it initially. On being notified, it was not rectified. It was decided to drop the feature for good.

[richm]

Thanks all! What an interesting little turn this question took!

Rich