 |
SupportSuite, eSupport and LiveResponse Discussion, troubleshooting and feedback related to Kayako's flagship support desk products SupportSuite, eSupport and LiveResponse.
 |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
| ||||||||||||
|
|
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
  |
| Member Posts: 44 Join Date: Sep 2007 | Question about mail parser -
04-10-2007, 02:04 AM
If I want to use the mail parser to turn support@mydomain.com emails into tickets, I basically shouldn't ever "use" the address and check mail/send mail/etc from it, right? Dedicated purely for conversion into tickets? Version 4 now available! New interface & many new features! Download a FREE 30-day trial today! Use coupon savemoreon4 and save 10%! |
| |  |
|
(#2)
|
| Senior Member  Posts: 3,845 Join Date: Aug 2006 Location: Mumbai, India |
04-10-2007, 06:57 AM
You need to set the email parser as explained in the manual to convert incoming emails into tickets. Look into the Email Parser Installation section for more details. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
| | |
|
| Tags |
| parser |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Mail parser -> Rules -> More parser rules pertaining to ticket | Solvent LLC | Will Implement (V4) | 3 | 29-07-2007 10:15 AM |
| Mail Parser - PHP Fatal error raiseAlert() | bdwyer | SupportSuite, eSupport and LiveResponse | 3 | 10-05-2006 11:28 PM |
Linear Mode
