Question regarding allowing users to email and not creating user accounts.

[mm1250]

Hello,

I have been using Kayako SupportSuite. I have started to foward my sales@mycompany.com to my supportsuite ticket. I have noticed, that everytime an email comes through, it creates a user account for that user. Well, I am a little worried, I get about 25 emails a day, most spam and it is going to create a user for everyone. Won't my supportsite get very congested overtime. Is there a way to setup where certain department emails don't create user accounts? Or am I just over-reacting and I shouldn't worry?

[Siora]

You can make it such that registration is required for that email queue and it won't create/parse emails into your support suite if the email address isn't already registered.

[mm1250]

Originally Posted by Siora

You can make it such that registration is required for that email queue and it won't create/parse emails into your support suite if the email address isn't already registered.

Yes, but if this is a sales queue email piping, I wouldn't think that my customers would know that they have to register before emailing.

What I'm trying to figure out. I'm afraid my userlist is going to get very big with allot of users that are just really sales requests. So i wanted to know if there was a way to not actually create user accounts for people who send emails to sales@mycompany.com

How are you others doing it?

[Jamie Edwards]

Hi mm1250,

Due to the way the system was designed, it really isn't possible for you to allow ticket creation without account creation; even deleting an account as soon as an e-mail/account was processed would cause problems later down the line.

[mm1250]

So than my question is how many users can the SupportSuite handle?

[supportskins]

I do not believe it should cause any issues for your helpdesk. The space consumed by 1 user is very nominal. It should easily handle 10-15 thousand users.

[Jamie Edwards]

Originally Posted by mm1250

So than my question is how many users can the SupportSuite handle?

As always with any database driven application, the number of items is directly proportional to your database size, and the size of the database is proportional to its performance; so things really rely on the power and availability of the server your database is hosted on. If this is not a heavily used, shared web server then it should be able to cope with the order of thousands of user registrations.